This position is responsible to analyze regional retail training performance and business data to provide insights, reporting, and recommendations that support data-driven decision-making across SEA.
Task 1: Training Performance Analytics & Insights
• Develop and maintain regional dashboards covering Sales, CX, Product, E-learning, and Operations metrics.
• Analyse training and performance data to identify trends, gaps, and improvement opportunities.
• Provide clear, actionable insights to SEA and market stakeholders.
Task 2: Reporting & Governance
• Prepare regular training performance reports for SEA and Global stakeholders.
• Ensure consistent KPI definitions, tracking, and reporting across all markets.
• Support governance of training metrics and data quality.
Task 3: Data Enablement & Stakeholder Support
• Partner with Retail Operations, CX, and Digital teams to align data inputs and outputs.
• Support leadership presentations with data-driven insights and recommendations.
• Improve data literacy and reporting understanding within the training community.
Task 4: Continuous Improvement
• Identify risks, gaps, and improvement opportunities within regional training programs.
• Recommend enhancements to training frameworks, tools, and measurement approaches.
• Ensure consistent KPI tracking and governance across all SEA markets.
Education: Bachelor’s degree in business, Analytics, Human Resources, Learning & Development, or relevant studies.
Professional: A minimum 4 years' experience in analytics, reporting, performance management, CX analytics, or training effectiveness measurement. Proven experience working with data, dashboards, and performance reporting in a regional or multi-market environment. Experience in retail, consumer experience, or operations-driven environments is an advantage.
IT Skills: Advanced proficiency in Excel (pivot tables, formulas, data analysis).
Strong PowerPoint skills for insight storytelling and leadership presentations.
Experience working with dashboards, BI tools, or analytics platforms (e.g. Qualtrics, Power BI, Tableau, or similar). Comfortable managing large datasets and ensuring data accuracy.
Language Skills: Strong written and spoken in English
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What We Do
At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. That hustler’s spirit can be felt across PUMA categories, partnerships, offices, and countries. And we are always in search of talent that can help us set the pace at which sport and culture collide, as well as finding better ways to connect and collaborate with our communities. PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
