The Role
Handle second-level overseas market and warranty mailbox support; validate, process, and allocate dealer warranty/RSA/EV battery/paint claims; analyze high-cost claims and propose countermeasures; validate new model operation codes; produce regular reports and management presentations; communicate with overseas dealers and meet targeted SLAs.
Summary Generated by Built In
Job Description
- Second level overseas Market support (line tickets) and Warranty Support Platform Mailbox response within targeted time.
- Dealer Query & claim analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) .
- Query & claim validation: approved / returned / rejected within shortest time.
- Claims on Paint & Corrosion queries assessed within targeted time.
- High-cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
- Regular reports to be issued before agreed deadline
- Warranty claims allocation to responsible manufacturer/supplier
- New Model Operation Codes Validation & Setup in system.
- Reporting to local and regional level.
Educational Qualification and experience:
- Diploma / BE - Mechanical, Automobile, or equivalent with 4-5 years of experience
- Min 3+ years of experience in Warranty Operations with good understanding on dealer warranty process.
- Sound experience on data analytics, solution generation and prepare management presentation.
- Must have advanced level skill on Microsoft office - Excel (including Pivot Tables and Macros)
Competencies
- Customer-oriented
- Strong analysis skills
- Detail and action-oriented
- Self- management
- Good logical thinking.
- Good Communication skill with overseas dealers.
- Able to work under pressure and a sense of urgency
Skills Required
- Diploma or BE in Mechanical, Automobile, or equivalent with 4-5 years of experience
- Minimum 3+ years of experience in Warranty Operations with strong understanding of dealer warranty process
- Advanced Microsoft Office skills - Excel including Pivot Tables and Macros (VBA)
- Experience in data analytics, solution generation, and preparing management presentations
- Good communication skills for interacting with overseas dealers
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The Company
What We Do
Nissan is a global automotive manufacturer that designs, produces, and sells a wide range of vehicles, including cars, trucks, and SUVs, and is a key member of the Renault-Nissan-Mitsubishi Alliance.
