YOUR MISSION
The Senior Executive, Sales Operation will support the key account sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant, and competitive service levels to assigned Key Accounts. The main key responsibilities are as below:
- To support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts
- To ensure market competitive reliability and responsiveness to assigned Key Accounts in regards to order entry support, order book deliveries and conversions, complaints, and returns etc.
- To facilitate cross-functional alignment and communication between key stakeholders – Key Account team, Purchasing, Demand Planning, Operations and IT – ensuring assigned account needs and requirements are addressed
- To support the Customer Service team in relevant reporting generating insight and transparency to the sales performance for related accounts – order book, forecasting, and budget compliance/achievement.
- To measure progress on own KPIs and ensure continuous improvement in PUMA account management and service levels
YOUR TALENT
- Diploma/Degree in Business Administration or equivalent ideally focuses on sales, supply chain, or finance
- Min 3-4 years of experience managing sales backend function or customer service in supporting key account management
- Possess good analytical and forecasting skills including attention to detail
- Proficient in Ms Office including advanced skills in Ms Excel
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Top Skills
What We Do
At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. That hustler’s spirit can be felt across PUMA categories, partnerships, offices, and countries. And we are always in search of talent that can help us set the pace at which sport and culture collide, as well as finding better ways to connect and collaborate with our communities.
PUMA supports over 14,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
