This role involves conducting audits, analyzing data, identifying trends, and supporting continuous improvement initiatives across underwriting and reinsurance functions.
ResponsibilitiesUnderwriting Quality Assurance:
- Monitor transactions / calls as per set targets
- Collect data on the CTQ’s as defined in the SLA and track the same
- Participate in team huddles and provide brief on the Quality position in the process
- Prepare quality presentations and reports as per process requirement
- Providing event-based and frequency-based feedback
- Conduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations.
- Review and validate underwriting decisions for accuracy and consistency.
- Identify areas for improvement and recommend corrective actions or training needs.
Data Analysis & Reporting:
- Gather and analyze data from audits reviews.
- Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement.
Training & Development:
- Participate in the creation and delivery of training programs for processors and QA staff.
- Provide feedback and coaching based on audit findings.
- Facilitate calibration sessions and consistency checks across teams.
Compliance & Risk Management:
- Ensure compliance with underwriting and reinsurance policies, procedures, and regulations.
- Collaborate with internal audit and risk teams to enhance control frameworks.
Qualifications:
- Bachelor’s degree.
- 2–4 years of experience in insurance underwriting, reinsurance, or quality assurance.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse).
- Excellent communication and interpersonal skills.
- Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks.
Skills Required
- Bachelor's degree
- 2-4 years of experience in insurance underwriting, reinsurance, or quality assurance
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Excel
- Experience with underwriting systems (e.g., Eclipse)
- Excellent communication and interpersonal skills
- Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
