Senior Executive - Operational Excellence & Customer Experience

Posted 3 Days Ago
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Muntinlupa, Southern Manila District, National Capital Region, PHL
In-Office
Senior level
eCommerce • Fashion • Retail • Software
Be You. Be Limitless.
The Role
Perform and support a range of health, safety and environmental duties to meet compliance and KPIs: develop and maintain HSE programs, conduct inspections, HIRAC assessments, incident investigations, audits and trainings, maintain records and reporting, recommend corrective/preventive actions, assist special projects and implement security policies. Support warehouse and hybrid workplace operations and coordinate training needs; report to Muntinlupa office as required.
Summary Generated by Built In

The Executive of Health and Safety shall perform basic and routine duties in a wide range of health and safety disciplines to achieve the compliance targets and KPIs and may perform as the Pollution Control Officer.

RESPONSIBILITIES:

● Under direct supervision, perform basic and routine duties in a wide range of health and

safety disciplines to achieve compliance with the ZALORA HSE group standards along

with local regulatory requirements.

● Assist in the development, implementation and maintenance of safety and health

programs, systems and procedures.

● Make regular inspections throughout the Facility area.

● Assist in monitoring hazards that may be present in the work area.

● Accomplish HIRAC (Hazard Identification Risk Assessment Control) Reports to be

presented to the business leaders.

● Work with others to investigate and record accidents, injuries and complaints concerning

hazards in the workplace.

● Provide suggestions and action plans (corrective and preventive) for identified accidents,

injuries and hazards in the workplace.

● Participate in health and safety audits and recommend improvements in processes,

design, procedures and equipment to minimize hazards.

● Participate in and conduct employee training, emergency preparedness, as well as

ensure the quality of the programs.

● Assist in maintenance of training records, required inspections and data collection, and

input for environmental reporting.

● Providing assistance with special projects as needed.

● Implement security policies and programs

● Maintain and Coordinate Training Need Analysis

● Perform other tasks may be assigned
 

REQUIREMENTS:

● Minimum 2 years of Safety Compliance experience.

● Knowledgeable in processes and systems related to Hybrid Workplace and

Warehousing.

● DOLE accredited Safety Trainings (Safety Officer 3).

● Mandatory 40 hours basic OSH training course applicable to Industry.

● Additional 48 hours of advance / specialized occupational safety training course relevant

to the Industry.

● The ability to work through all administrative responsibilities and are extremely well

organized.

● Exceptional prioritization skills; able to handle complex problems and challenges.

● Exceptional customer service and capability to manage different stakeholders

● ISO 45001 experience is a plus.

● Exceptional interpersonal and asynchronous written communication skills required for

stakeholder management in a global office environment.

● Ability to think creatively and collaboratively into the future. We are passionate, inspired,

motivated individuals who are excited by big vision projects that give us all the

opportunity to think like a business owner.

● Thinking beyond specs and roadmaps - applying novel approaches to the entire facilities

and Warehouse Operation cycle to focus on the best outcomes for ZALORA.

● Amenable to report to the office located in Muntinlupa-Cavite Expressway (MCX) as

needed.
 

ZALORA prioritizes the health, safety, and welfare of all employees. To fulfill your compliance

with DOLE Department Order 198 series of 2018, section 4b, you are obligated to assist

ZALORA in meeting its health and safety requirements by complying with the health and safety

policies as may be established by ZALORA from time to time.
 

The ZALORA Story 

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA Group’s localized sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.

Skills Required

  • Minimum 2 years of Safety Compliance experience
  • Knowledge of processes and systems related to Hybrid Workplace and Warehousing
  • DOLE accredited Safety Trainings (Safety Officer 3)
  • Mandatory 40 hours basic OSH training course applicable to Industry
  • Additional 48 hours of advanced / specialized occupational safety training relevant to the Industry
  • Strong administrative skills and high organization
  • Exceptional prioritization skills; able to handle complex problems
  • Exceptional customer service and stakeholder management capability
  • ISO 45001 experience
  • Exceptional interpersonal and asynchronous written communication skills for global stakeholder management
  • Ability to think creatively and collaborate on large projects
  • Amenable to report to the office in Muntinlupa-Cavite Expressway (MCX) as needed
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The Company
HQ: Singapore
2,630 Employees
Year Founded: 2012

What We Do

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.

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