Logistic Supervisor
Description
Senior Executive, Logistics responsible for end-to-end 3PL operations performance monitoring, claims management, and billing/invoice validation and payment governance. The role ensures accurate parcel visibility and system status integrity, drives timely resolution of operational exceptions and claim incidents, and delivers cost control through strong invoice/claims processes and KPI management. Partners closely with internal and external stakeholders to identify trends, lead continuous improvement initiatives, and support cross-functional logistics projects that improve service performance and deliver savings.
Responsibilities
Operations / Performance Monitoring- Daily monitor parcel locations and 3PL performance to ensure visibility and SLA adherence.
- Update systems with accurate, timely parcel status movements, ensuring data integrity for reporting and investigations.
- Coordinate with 3PLs and internal teams on problematic parcels and operational issues, managing escalations through closure.
- Analyze patterns and trends in delivery/returns performance, identifying recurring issues and gaps.
- Recommend and drive improvements for performance monitoring, handovers, deliveries, and returns.
- Support execution of internal and external performance improvement projects, ensuring actions are implemented and tracked.
- Own end-to-end 3PL claims management, including filing, investigation, validation, resolution, and closure.
- Review claim incidents and provide resolutions, including root-cause analysis and corrective/preventive actions.
- Develop and continuously improve claims SOPs/policies, ensuring consistent handling and audit readiness.
- Coordinate with stakeholders (3PLs, warehouse/operations, finance, customer service, regional teams) to resolve claims efficiently.
- Manage end-to-end 3PL invoice validation and payment, ensuring accuracy, completeness, and timeliness.
- Develop and improve SOPs/policies for invoice validation and payment controls, reducing billing errors and leakage.
- Track and report billing-related KPIs, such as invoice timeliness, accuracy, absorption, and savings.
- Run logistics analyses (cost/benefit, cost optimization, delivery/returns performance, forecasting, feasibility) to support decisions and improvements.
- Identify opportunities and propose solutions to improve cost, service performance, and process efficiency.
- Lead and support logistics projects, coordinating cross-functionally with internal/external and local/international stakeholders.
- Maintain logistics-related system settings/configuration, ensuring processes and status flows are correctly set up and controlled.
- Preferably 2-3 years experience in logistics operations
- Excellent verbal, written and interpersonal communication skills
- Must excel at multitasking and pay great attention to detail
- Advanced knowledge of Microsoft Excel
- Dynamic and proactive, with a high level of passion to learn new things and adapt to a challenging task
Salary Range : Salary range: PHP 28,000 per month (final offer depends on experience).
Skills Required
- 2-3 years experience in logistics operations
- Excellent verbal, written and interpersonal communication skills
- Advanced knowledge of Microsoft Excel
- Ability to multitask and pay attention to detail
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
