Investigation Officer Job Summary
Responsibilities
Investigation
• Investigate any complaints or allegations of misconduct in a fair, independent, and timely manner.
• Mete out the corresponding penalty in accordance with the Company’s Market Conduct Disciplinary Framework.
• Facilitate panel discussions relating to disciplinary and/or appeal matters.
• Be competent and conversant with the relevant Acts, Notices, Guidelines, industry standards and Income’s business rules
• Handle enquiries from Regulators, Government Agencies and/or Auditor’s queries in relation to market conduct matters.
• Maintain and revise policies and procedures for the general operation of distribution compliance activities.
• Prepare training materials and conduct training on market conduct matters.
• Advisory role to other stakeholders pertaining to market conduct matters.
Reporting
• Prepare reports for and/or facilitate meetings with Senior Management and Board on Market Conduct matters.
• Prepare reports on market conduct investigation matters to facilitate periodic or ad-hoc reporting to MAS and/or CPFB.
• Any other reporting.
Others
• Twisting reviews referred by other FIs.
• Undertake ad-hoc tasks, projects or reviews as directed by Section Head, Market Conduct Compliance and Team Lead, Market Conduct Investigation.
Competencies & Personal Traits
• Self-motivated and driven.
• Analytical and attentive to details.
• Good understanding of the insurance industry and operations.
• Good knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.
• Proficient in MS Office.
Working Experience
• At least 5 years of experience in a compliance role in a financial institution or similar institution.
• Preferably with experience in investigation relating to customers’ complaint and dealing with Distribution functions.
Professional Qualification
• Preferably with insurance-related certifications [FLMI (LOMA), CMFAS Module 5/RES 5, 9, 9A and Health Insurance].
Education
• Degree in any field.
Skills Required
- At least 5 years of experience in a compliance role in a financial institution or similar institution.
- Degree in any field.
- Good understanding of the insurance industry and operations.
- Good knowledge of regulations and industry guidelines applicable to insurance/financial industry (Insurance Act, Financial Advisers Act, MAS regulations, CPF Board regulations, LIA guidelines).
- Proficient in MS Office.
- Experience in investigations relating to customer complaints and distribution functions.
- Insurance-related certifications (FLMI (LOMA), CMFAS Module 5/RES 5, 9, 9A, Health Insurance).
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
