Senior Executive / Manager – Information Technology

Position                       :  Senior Executive / Manager– Information Technology

Location                      :  New Delhi

Reports to                   :  Joint Director (Information Technology)

Tenure                         :  3 Years (annual contract, renewable based on performance and availability of funds)

HelpAge India is a secular, not-for-profit organisation in India, registered under the Societies’ Registration Act of 1860. Set up in 1978, the organisation works for ‘the cause and care of disadvantaged older persons to improve their quality of life’. It runs healthcare, agecare, livelihood, disaster response and awareness initiatives throughout the country & advocates strongly for the elder cause. It became the first and only Indian organization to be honoured with the ‘UN Population Award 2020’ for its exemplary work in the field of ageing and population issues, and earlier in 2014, has been the recipient of ‘Vayoshreshtha Samman’ by Government of India, as an institution working for senior citizens. We have been awarded highest CRISIL VO 1A grading for excellence in operations and high credibility. We have been recognized as a Great Place to Work.   

Senior Executive Information Technology will be responsible for Infrastructure & Applications. The position will be responsible for providing day-to-day IT support across Head Office and State Offices, administering enterprise applications, managing user access, maintaining IT infrastructure, coordinating with vendors, and ensuring smooth operation of critical business systems. The role supports IT security, asset management, system administration, and end-user services while ensuring business continuity across the organization.

Key responsibilities:

1 IT Infrastructure, User Support & Security

• Provide technical support for desktops, laptops, printers, peripherals, operating systems, and business applications.
  
• Install, configure, upgrade, and troubleshoot hardware, software, and network connectivity issues across Head Office and State Offices.
  
• Monitor endpoint security, antivirus solutions, server health, internet connectivity, backups, and overall IT infrastructure performance.
  
• Assist in server patching, operating system updates, vulnerability assessments, and business continuity activities.
  
• Provide technical support for organizational meetings, webinars, and virtual events.
  

2. User Administration & Enterprise Applications Support

• Manage user lifecycle activities including account creation, modification, deactivation, password resets, and access management.
  
• Administer Active Directory, Microsoft Outlook/Microsoft 365 accounts, security groups, and user permissions.
  
• Provide user and functional support for Oracle Fusion ERP, Oracle CRM OnDemand (CRMOD), Inventory Management System, and Organizational Portal.
  
• Configure users, roles, permissions, project mappings and other application master data.
  
• Troubleshoot application access, login, browser, and functional issues, coordinating with vendors where required.
  

3. Asset Management, Reporting & Vendor Coordination

• Maintain IT asset inventory, fixed asset records, software licenses, warranties, AMCs, and support contracts.
  
• Track IT assets throughout their lifecycle and support periodic asset audits and verification exercises.
  
• Generate inventory and operational reports, maintain system documentation, SOPs, and configuration records.
  
• Coordinate with OEMs, vendors, and service providers for issue resolution, maintenance, warranty claims, and technical support.
  

Qualifications & Experience

• Bachelor's degree in Computer Science/ Diploma 3 years in Information Technology, or a related field.
  
• 2–5 years of experience in IT Support, System Administration, or Enterprise Application Support.
  
• Hands-on experience with Active Directory, Microsoft 365, Oracle Fusion ERP, CRM systems, Java, Kotlin, MongoDB and IT infrastructure administration.
  
• MCSA/MCSE, AWS, Azure certifications, ITIL or a relevant Diploma are mandatory. Candidates possessing these qualifications will have an added advantage.
  

Key Skills

• Strong troubleshooting and problem-solving abilities.
  
• Good understanding of Windows environments, networking, security, servers, backups, and enterprise applications.
  
• Excellent communication, stakeholder management, and customer-service orientation.
  
• Ability to manage multiple priorities in a dynamic environment.
  

Disclaimer: The Job Description above is not an exhaustive list of skills, efforts, duties, and responsibilities associated with the position.

HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws.

HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity. For more information, visit www.helpageindia.org . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Interested candidates may apply within 15 days of this advertisement, with a cover /motivation letter, and CV at  [email protected]; along with details of last salary drawn, expected salary, and three professional referees. 

Due to the urgency of the position, interviews may be scheduled even before the closure of the advertisement.  Hence, interested candidates are encouraged to apply at the earliest. Please note that we will not be able to notify all applicants.  Only shortlisted candidates will be notified about the interview date.