Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education: Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred)
Experience: 2+ years of experience in relevant field
Roles & Responsibilities:
Collaborate closely with senior management and business leaders to understand their goals, challenges, and HR needs.
Develop a deep understanding of the business units' operations, objectives, and strategic direction to align HR strategies and initiatives.
Serve as a trusted advisor and influence decision-making processes related to human capital management.
Act as a point of contact for employee concerns, grievances, and conflicts, ensuring timely and fair resolution.
Promote a positive work culture by fostering employee engagement initiatives, recognition programs, and feedback mechanisms.
Provide guidance on employee retention strategies and implement initiatives to enhance employee satisfaction and well-being.
Implementation of employee engagement initiatives, such as surveys, recognition programs, and events.
Address employee concerns and inquiries, escalating complex issues to HRBPs or higher-level management when necessary.
Analyze HR metrics and trends to provide insights and recommendations for continuous improvement.
Conduct investigations and take appropriate actions to resolve employee relations issues.
Provide guidance and support on disciplinary actions, performance improvement plans, and termination processes.
Stay up to date with employment laws and regulations to ensure compliance and mitigate legal risks.
Get involved in retention discussions with employees on an everyday basis
Mandatory Skills:
Excellent communication and interpersonal skills.
Solid problem-solving and decision-making abilities.
Ability to handle sensitive and confidential information with professionalism and discretion.
Strong knowledge of HR practices, employment laws, and regulations.
Preferred Skills:
Strong communication and interpersonal skills, with the ability to build effective relationships and influence stakeholders at all levels of the organization.
Exceptional problem-solving skills and ability to think strategically.
Professional certifications in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) are desirable but not mandatory.
Location:
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or related field
- Master's degree
- 2+ years of relevant HR experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to handle sensitive and confidential information professionally
- Strong knowledge of HR practices, employment laws, and regulations
- Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
What We Do
Sagility is a technology-led healthcare operations and business process optimization partner serving payers and providers. It combines healthcare expertise with artificial intelligence, intelligent automation, analytics, cloud platforms, consulting, and BPaaS to streamline claims, membership, clinical, payment-integrity, provider-network, and revenue-cycle workflows across the healthcare ecosystem. Its goal is to reduce administrative costs, improve member and provider experiences, and support better clinical and financial outcomes.
