Senior Executive - E-Commerce, Digital Experience & Webmaster - Corporate Office
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Key Responsibilities:
- Administrate the digital platforms for the Group, ensuring consistency across all websites and booking engine in terms of content, user experience and operation efficiency, compliance with law
- Support day-to-day website maintenance, content update, booking engine, and development including edit, proofread and improve content created by properties and content authors
- Work closely with LHG corporate departments to support required website updates and additions related to their respective departments
- Support new hotels onboarding on setting up online channels, website and booking engine
- Support the Manager – E-Commerce, Digital Experience & Webmaster on developing and maintaining website content guideline
- Support in trainings to empower property users in various digital platforms
- Conduct website analytics and reports for monitoring and website’s efficiency enhancement
- Support ongoing website optimisation with SEO initiatives with a shared goal to drive website organic traffic
- Support ongoing website creation and enhancement projects on requirement gathering, extensive user testing and implementation
- Report vendor performance and support collaboration framework, including SLA, SOP
- Support online global sales campaigns and ongoing promotional initiatives to drive online revenue to LHG.com
- Assist with other duties as assigned by department head and line manager
- Support the Manager – E-Commerce, Digital Experience & Webmaster as the product owner of websites under LHG portfolio and responsible for raising features to enhance digital experience and production.
Requirements:
- Bachelor’s degree or equivalent in Marketing, E-Commerce or related subjects
- Minimum 2 years’ working experience in E-Commerce or digital marketing
- Knowledge and hands-on experience content management strategy and systems, common web programming languages and other web development and publishing tools will be a definite asset
- Polished interpersonal and communication skills
- Independent, detailed-oriented and demonstrate a can-do spirit
- Excellent skills in written and verbal communications, along with strong abilities with all MS Office applications, particularly Excel
- A committed team player, responsible, self-driven individual with confident and outgoing personality
- Good command of English and Chinese, and Mandarin
- Outstanding attention to detail
- Knowledge of SEO, website traffic metrics and analytics tool (Adobe Analytics/Google Analytics) is an advantage
- Knowledge of HTML, CSS, javascript and UX research is an advantage
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/
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What We Do
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories. With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
