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The Role
Administrates and optimizes group websites and booking engines, maintaining content, user experience, compliance, analytics, SEO, GEO, and operational efficiency. Supports hotel onboarding, digital training, AI-enabled content and workflow improvements, product feature development, vendor performance, and global online sales campaigns. Collaborates with corporate departments and properties to standardize digital platforms and increase organic traffic, AI visibility, and online revenue.
Summary Generated by Built In
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Key responsibilities:
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Key responsibilities:
- Administrate the digital platforms for the Group, ensuring consistency across all websites and booking engine in terms of content, user experience and operation efficiency, compliance with law
- Support day-to-day website maintenance, content update, booking engine, and development including edit, proofread and improve content created by properties and content authors
- Use AI technology to transform website operations, maximise efficiency and strengthen brand standardisation across LHG digital platforms.
- Work closely with LHG corporate departments to support required website updates and additions related to their respective departments
- Support new hotels onboarding on setting up online channels, website and booking engine
- Support the Manager – E-Commerce, Digital Experience & Webmaster on developing and maintaining website content guideline
- Support in trainings to empower property users in various digital platforms
- Conduct website analytics and reports for monitoring and website’s efficiency enhancement
- Support ongoing website optimisation with SEO and GEO initiatives with a shared goal to drive website organic traffic and AI visibility
- Support the Manager – E-Commerce, Digital Experience & Webmaster as the product owner of websites and booking engine under LHG portfolio and responsible for raising features to enhance digital experience and production.
- Report vendor performance and support collaboration framework, including SLA, SOP
- Support online global sales campaigns and ongoing promotional initiatives to drive online revenue to LHG.com
- Assist with other duties as assigned by department head and line manager
Requirements:
- Bachelor’s degree or equivalent in Marketing, E-Commerce or related subjects
- Working experience in E-Commerce or digital marketing
- Knowledge and hands-on experience content management strategy and systems, common web programming languages and other web development and publishing tools will be a definite asset
- AI project and content generation experience is preferred and will be considered an advantage
- Polished interpersonal and communication skills
- Independent, detailed-oriented and demonstrate a can-do spirit
- Excellent skills in written and verbal communications, along with strong abilities with all MS Office applications, particularly Excel
- A committed team player, responsible, self-driven individual with confident and outgoing personality
- Good command of English and Chinese, and Mandarin
- Outstanding attention to detail
- Knowledge of SEO / GEO, website traffic metrics and analytics tool (Adobe Analytics/Google Analytics) is an advantage
- Knowledge of generative AI usage for content generation is an advantage
- Knowledge of HTML, CSS, javascript and UX research is an advantage
For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/
Skills Required
- Bachelor's degree or equivalent in Marketing, E-Commerce, or a related subject
- Working experience in E-Commerce or digital marketing
- Content management strategy and systems experience
- Polished interpersonal and communication skills
- Independent, detail-oriented, and can-do approach
- Excellent written and verbal communication skills
- Strong proficiency with Microsoft Office applications, particularly Excel
- Team-oriented, responsible, self-driven, confident, and outgoing personality
- Good command of English, Chinese, and Mandarin
- Outstanding attention to detail
- Knowledge of SEO, GEO, website traffic metrics, and analytics tools
- Knowledge of generative AI for content generation
- AI project and content generation experience
- Knowledge of HTML, CSS, JavaScript, and UX research
- Knowledge of common web programming languages and web development and publishing tools
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The Company
What We Do
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The group takes its name from The Langham, London, Europe's first Grand Hotel. For over 150 years, this flagship property has been the pinnacle of sophisticated and gracious hospitality, a philosophy that is reflected group-wide through inspiring design, cutting-edge innovation, sincere service and an unwavering commitment to building great memories. With dedicated colleagues in more than 20 hotels located in major cities throughout four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to be a global hospitality group that pursues excellence.
