Senior Executive-Customer Experience- Online Reputation Management (ORM)
Requirements
1. Education and Experience
○ Any graduation degree
○ Minimum of 2 years of experience in Online Reputation Management, Social
Media Management.
2. Technical Skills
○ Proficiency in reputation management tools
○ Strong understanding of SEO, and social media platforms.
3. Soft Skills
○ Excellent communication, both written and verbal.
○ Crisis management and problem-solving skills.
○ Ability to handle feedback and work in a fast-paced environment.
○ Strong attention to detail and analytical thinking.
4. Additional Requirements
○ Knowledge of brand management principles.
○ Ability to monitor and engage with online communities effectively.
Responsibilities
1. Monitoring and Management
○ Continuously monitor brand mentions, reviews, and online sentiment across
platforms.
○ Analyze feedback and online trends to provide actionable insights to the team.
○ Track and manage the company’s online presence on review platforms and
social media.
2. Engagement
○ Respond promptly and professionally to customer reviews and inquiries on
various platforms.
○ Address negative reviews or comments with tact and solutions to mitigate
potential crises.
○ Foster positive relationships with customers, influencers, and other stakeholders
online.
3. Crisis Management
○ Develop strategies to address and resolve reputational issues effectively.
○ Act as the first line of defense in managing potential PR crises online.
4. Collaboration
○ Work closely with the customer service team to address and resolve recurring
issues highlighted online.
○ Collaborate with SEO and marketing teams to improve the visibility of positive
content.
Flutter International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flutter International and has not been reviewed or approved by Flutter International.
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Wellbeing & Lifestyle Benefits — On‑site perks, wellbeing programs, and hobby/gym options are consistently emphasized, with a publicly described broad benefits package aligning to these elements. The overall package is often positioned as a strength beyond base salary.
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Leave & Time Off Breadth — Generous annual leave and paid volunteering time are highlighted as core offerings across many locations. Role pages and job ads reinforce time‑off as a notable component of the total package.
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Healthcare Strength — Private medical and dental coverage, alongside wellbeing resources and an Employee Assistance Programme, are described as core parts of the offer. Health insurance and related extras are noted across multiple countries.
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What We Do
We’re Flutter International, a global sports betting, gaming and entertainment provider. We operate some of the world’s most innovative, diverse and distinctive brands, including PokerStars, Betfair International, Adjarabet, Junglee Games, Sisal and Singular. Our vision is to be the player's champion, wherever they play, and that’s #MadePossibleBy the people in our teams. If you’re ready to champion play, champion empowerment, and champion teamwork, then we could have the perfect role for you. With five million customers around the world, it’s a fast-paced environment, but we really do have something for everyone. Are you ready to discover a world of possibilities? Take a look at our openings in the Jobs tab and apply today.
