Responsibilities:
- Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
- Collaborate with internal stakeholders to obtain the relevant information, investigate and review the complaint thoroughly.
- Engage customers through email, letters, telephone calls and/or in-person meetings to understand and address customers’ issues and concerns.
- Keep records of customer’s complaint, actions taken and resolution provided in Income’s systems.
- Perform administrative duties such as reviewing emails received in the central mailbox, assigning cases to colleagues in the Customer Engagement Team, taking minutes during internal meetings etc.
- Manage projects, assignments or events as delegated by the Function Head.
Requirements:
- Possesses a diploma or higher qualification
- Minimum of 3 years in customer service or complaint management experience
- Excellent interpersonal and communication skills
- Able to write competently
- Demonstrated track record of empathy, positive attitude and customer-orientation (Front-line facing)
- Demonstrated track record of humility, responsibility and willingness to learn
- Having insurance certifications, such as PGI, HI, M5, M9, will be an added advantage
Skills Required
- Diploma or higher qualification
- Minimum of 3 years in customer service or complaint management experience
- Excellent interpersonal and communication skills
- Able to write competently
- Demonstrated track record of empathy, positive attitude and customer-orientation (front-line facing)
- Demonstrated track record of humility, responsibility and willingness to learn
- Insurance certifications such as PGI, HI, M5, M9
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
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