The Role
Provides high-level executive support to multiple VP-level technical leaders, managing complex calendars, priorities, communications, vendor relationships, budgets, events, and external relationships. Owns AI-powered automation and workflow improvements across the leadership team, translates technical information for stakeholders, supports strategic initiatives, mentors administrative staff, and provides CTO coverage. Requires exceptional judgment, discretion, communication, technical fluency, and experience in large, matrixed engineering organizations.
Summary Generated by Built In
Senior Executive Assistant
Job Summary
The Senior Executive Assistant & Operations Lead provides senior-level executive support to a technical leadership team, operating with Chief-of-Staff-level judgment and strong engineering and product fluency. This role carries significant ownership and decision latitude — managing complex, cross-org priorities and personally owning the AI-powered systems and automated workflows that keep the leadership team running. Given the volume of cross-org, executive-facing communication involved, exceptional written and verbal English is essential.
Responsibilities
• Executive & Organizational Support (elevated): Manage complex, high-ambiguity calendars and shifting priorities across multiple (2-3) VP-level technical executives; act as a trusted gatekeeper with real decision latitude, not just scheduling logistics.
• Engineering & Technical Fluency: Maintain working literacy in the engineering org's structure, sprint/roadmap cadence, and terminology (comfortable navigating Jira and Confluence); translate technical updates into clear, accurate briefs for non-technical stakeholders.
• AI & Automation Ownership: Design, build, and maintain automated workflows across the entire leadership team — not just personal tasks. Own the toolkit (Zapier or equivalent, AI assistants, meeting-intelligence tools) and proactively find and eliminate manual, repeatable work across the team.
• Operations & Vendor Management: Own budget and expense rigor at a leadership-team level; manage vendor relationships; run large-scale event logistics.
• External Relationship Ownership: Deep-dive into the executive's key external relationships with customers and partnerships to know which ones need proactive attention and when; partner closely with the CSM to make sure the exec walks into every external touchpoint fully briefed and ready — not caught off guard.
• Cross-Functional Communication & Escalation: Serve as a proxy voice for the executive(s) in cross-functional settings; draft high-stakes communications; manage sensitive situations with discretion and sound judgment. Operate fluidly across multiple orgs — Engineering, Product, cross functional — within a large, matrixed company, where clear, polished English is non-negotiable.
• Mentorship & Standards: Set the standard for tool adoption and workflow design across the broader admin/EA function; may directly guide junior or contract EA support.
• Special Projects: Lead research, coordination, and follow-through on strategic initiatives with minimal direction.
• CTO Coverage: Step in with full confidence to manage the CTO's calendar and day-to-day schedule when his primary EA is out of office — exercising the same judgment and prioritization he relies on day to day, not just holding the calendar steady until coverage ends.
Qualifications — Seniority Benchmark
This role sits meaningfully above a standard EA seat. Qualifications are written to reflect that.
• 7+ years of EA or Chief of Staff experience, including meaningful time supporting VP- or C-level technical/engineering executives.
• Demonstrated experience supporting an engineering, product, or technical organization — comfortable with sprint cycles, roadmaps, and cross-functional eng/product dynamics.
• Proven ownership — not just usage — of AI tools and automated workflows.
• Exceptional written and verbal English proficiency — executive-caliber, with zero ambiguity, for high-stakes and cross-org communication.
• Experience working across multiple orgs and functions, not just one team.
• Background in large, matrixed organizations with sizable engineering, product, and technology teams — comfortable operating at scale, not only in smaller or single-team environments.
• Bachelor's degree preferred; equivalent senior-level experience will be weighed at least as heavily.
• Advanced fluency in Google Workspace, Slack, and Zoom; working familiarity with the Atlassian suite (Jira/Confluence); hands-on experience with AI assistants (Claude, ChatGPT, Gemini).
Attributes
• Operates with high-level judgment and discretion in ambiguous, high-stakes situations.
• Systems thinker who builds the fix rather than just flagging the problem.
• Treats AI and automation ownership as core to the role, not a side skill.
Job Summary
The Senior Executive Assistant & Operations Lead provides senior-level executive support to a technical leadership team, operating with Chief-of-Staff-level judgment and strong engineering and product fluency. This role carries significant ownership and decision latitude — managing complex, cross-org priorities and personally owning the AI-powered systems and automated workflows that keep the leadership team running. Given the volume of cross-org, executive-facing communication involved, exceptional written and verbal English is essential.
Responsibilities
• Executive & Organizational Support (elevated): Manage complex, high-ambiguity calendars and shifting priorities across multiple (2-3) VP-level technical executives; act as a trusted gatekeeper with real decision latitude, not just scheduling logistics.
• Engineering & Technical Fluency: Maintain working literacy in the engineering org's structure, sprint/roadmap cadence, and terminology (comfortable navigating Jira and Confluence); translate technical updates into clear, accurate briefs for non-technical stakeholders.
• AI & Automation Ownership: Design, build, and maintain automated workflows across the entire leadership team — not just personal tasks. Own the toolkit (Zapier or equivalent, AI assistants, meeting-intelligence tools) and proactively find and eliminate manual, repeatable work across the team.
• Operations & Vendor Management: Own budget and expense rigor at a leadership-team level; manage vendor relationships; run large-scale event logistics.
• External Relationship Ownership: Deep-dive into the executive's key external relationships with customers and partnerships to know which ones need proactive attention and when; partner closely with the CSM to make sure the exec walks into every external touchpoint fully briefed and ready — not caught off guard.
• Cross-Functional Communication & Escalation: Serve as a proxy voice for the executive(s) in cross-functional settings; draft high-stakes communications; manage sensitive situations with discretion and sound judgment. Operate fluidly across multiple orgs — Engineering, Product, cross functional — within a large, matrixed company, where clear, polished English is non-negotiable.
• Mentorship & Standards: Set the standard for tool adoption and workflow design across the broader admin/EA function; may directly guide junior or contract EA support.
• Special Projects: Lead research, coordination, and follow-through on strategic initiatives with minimal direction.
• CTO Coverage: Step in with full confidence to manage the CTO's calendar and day-to-day schedule when his primary EA is out of office — exercising the same judgment and prioritization he relies on day to day, not just holding the calendar steady until coverage ends.
Qualifications — Seniority Benchmark
This role sits meaningfully above a standard EA seat. Qualifications are written to reflect that.
• 7+ years of EA or Chief of Staff experience, including meaningful time supporting VP- or C-level technical/engineering executives.
• Demonstrated experience supporting an engineering, product, or technical organization — comfortable with sprint cycles, roadmaps, and cross-functional eng/product dynamics.
• Proven ownership — not just usage — of AI tools and automated workflows.
• Exceptional written and verbal English proficiency — executive-caliber, with zero ambiguity, for high-stakes and cross-org communication.
• Experience working across multiple orgs and functions, not just one team.
• Background in large, matrixed organizations with sizable engineering, product, and technology teams — comfortable operating at scale, not only in smaller or single-team environments.
• Bachelor's degree preferred; equivalent senior-level experience will be weighed at least as heavily.
• Advanced fluency in Google Workspace, Slack, and Zoom; working familiarity with the Atlassian suite (Jira/Confluence); hands-on experience with AI assistants (Claude, ChatGPT, Gemini).
Attributes
• Operates with high-level judgment and discretion in ambiguous, high-stakes situations.
• Systems thinker who builds the fix rather than just flagging the problem.
• Treats AI and automation ownership as core to the role, not a side skill.
Skills Required
- 7+ years of Executive Assistant or Chief of Staff experience
- Meaningful experience supporting VP- or C-level technical or engineering executives
- Experience supporting an engineering, product, or technical organization
- Familiarity with sprint cycles, roadmaps, and engineering/product dynamics
- Demonstrated ownership of AI tools and automated workflows
- Exceptional written and verbal English proficiency
- Experience working across multiple organizations and functions
- Experience in large, matrixed organizations with sizable engineering, product, and technology teams
- Bachelor's degree
- Advanced fluency in Google Workspace, Slack, and Zoom
- Working familiarity with Jira and Confluence
- Hands-on experience with Claude, ChatGPT, or Gemini
- High-level judgment and discretion in ambiguous, high-stakes situations
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The Company
What We Do
Genfinity Philippines, Inc. is a consulting firm focused on enabling excellence in the Philippines' allied health workforce and assisting companies in capitalizing on opportunities within the Philippine BPM support industry.
