Senior Executive Administrator - CXO

Job Summary

The Senior Executive Administrator will serve as a strategic partner and administrative support to the Chief Experience Officer (CXO), EVP. This multifaceted role requires a blend of analytical and administrative skills, strategic advisory capabilities, industry knowledge, strong interpersonal skills, and high emotional intelligence (EQ). The Senior Executive Administrator will act as a proxy for the CXO in designated meetings, drive strategic conversations and accountability, and provide comprehensive support in administration, problem-solving, solution development, research, team building, and innovation within the Customer Experience domain.

Key Responsibilities

Strategic Advisory and Analysis:

• Provide actionable strategic advice and insights to the CXO on key initiatives and industry trends.
• Conduct in-depth research and analysis to enable informed, data-driven decision-making.
• Prepare comprehensive reports, presentations, and executive summaries tailored to the CXO’s needs.

Administrative and Operational Support:

• Manage and prioritize the CXO’s calendar, appointments, and travel arrangements to ensure optimal time management and efficiency.
• Coordinate and prepare for meetings by drafting agendas, compiling necessary materials, and ensuring follow-up on action items to guarantee successful outcomes.
• Provide strong, supportive administrative leadership during budgeting and planning seasons, ensuring processes align with strategic objectives.
• Act as a proxy for the CXO in meetings, effectively representing the CXO’s interests and maintaining alignment with organizational goals.

Leadership and Team Building:

• Assist in the development and implementation of team-building initiatives and leadership programs.
• Collaborate with cross-functional teams to drive strategic projects and initiatives, ensuring alignment with organizational goals.
• Cultivate a positive and inclusive team culture that fosters innovation, collaboration, and continuous improvement.

Problem Solving and Solutioning:

• Identify, analyze, and resolve complex challenges within the Customer Experience department.
• Design and implement innovative solutions to enhance both customer experience and operational efficiency.
• Continuously monitor and assess the effectiveness of implemented solutions, making iterative adjustments to optimize outcomes.

Emotional Intelligence and People Knowledge:

• Exhibit high emotional intelligence (EQ) in interactions with employees, customers, and stakeholders, fostering trust and understanding.
• Cultivate and sustain strong relationships across the organization to enhance communication and collaboration.
• Serve as a trusted advisor and confidant to the CXO, offering candid feedback and strategic insights to support informed decision-making.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; MBA or advanced degree preferred.
• Minimum of 7-10 years of experience in a similar role, preferably within the financial services or customer experience industry.
• Proven experience in a strategic advisory role with strong analytical and problem-solving skills.
• Strong diplomatic skills in navigating multiple dynamics within executive relationships along with senior leaders.
• Trustworthy and capable of unbiased advisement while being able to maintain confidentiality with the highest levels of intelligence and prudence.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• High emotional intelligence (EQ) and demonstrated ability to navigate complex interpersonal dynamics.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Key Competencies

• Strategic Thinking
• Analytical Skills
• Emotional Intelligence (EQ)
• Leadership and Team Building
• Problem Solving
• Effective Communication
• Industry Knowledge
• Innovation and Creativity

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

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