Senior Executive, Account Management

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

The pandas have embarked on an inspiring journey to serve “Meal for Every Table.” This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring innovations, and with unwavering determination and heart, they strive to deliver Meal for Every Table. 

Join us on our journey as we aim to connect with 25% of Pakistan's population, delivering more than just meals, uplifting lives, and driving positive transformation throughout the nation. Come onboard as a “Senior Executive, Account Management” and play your part in the “Commercial Domain.” 

Responsibilities

• Develop strategic business partnerships with existing customers to be in line with department's direction and customer strategy to deliver business objectives (Sales & Market Share)

• Cultivate relationships and manage new and recurring clients - you’ll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base

• Ensure timely support to corporate customers in invoicing, operations and order related queries.

• Cross-sell different foodpanda for business offering to existing customers, gift cards, allowances & panda pro for business.

• Take lead and coordinate with cross functions on customer projects: i.e. marketing & retention campaign development, etc.

• Ensure effectiveness of monthly campaign and ROI for every promotions/ activities implemented in responsible account(s) and timely customer payment

• Regular business review and analysis internally and externally to identify gaps and opportunities

• Implementing new business strategies to expand existing customer base and to secure targets by searching and screening for new customers such as corporate projects etc.

• Provide quality follow up with customer inquiries, pre-sales to post-sales service and technical support to customers to maintain relationships with all potential and existing clients.

• Generate new ideas and implement right tactics for Account Growth

• Achieve the set target by focusing on the development of Active Users and Active Corporates

• Frequent client visits.

Qualifications

• Bachelor degree or higher in any relating field

• 2-3 years’ experience within a client/account management role preferable - B2B account management experience would be an advantage

• Direct knowledge of key account management or sales skills is advantageous

• Excellent analytical and presentational skills

• Experience managing large account portfolios

• Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas

• Good command of English

• Having a good negotiation skills and budget management experience

Additional Information

What does your playfield look like?

• We work in a flexible but fast paced environment.
• We start and end with customers to deliver exceptional service.
• We love to innovate, prioritize, decide, and deliver. 
• We love what we do, and we don’t rest until our targets are achieved. So, if you’re also someone who is driven until the dream is achieved, come join us.