It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Role Summary
We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.
Key Responsibilities
- Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
- Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
- Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
- Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
- Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
- Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
- Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
- Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders
To be successful in this role you have:
- 7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
- Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
- Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups
- Experience with process design, business process optimization, or workflow automation
- Demonstrated capability to translate compliance and business requirements into technical solutions
- Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences
- Project management proficiency and familiarity with PM tools and methodologies
Preferred Qualifications
- Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools
- Familiarity with AI applications in business process automation or compliance functions
- Background in compliance, ethics, legal operations, or related field
- Project Management Professional (PMP) or similar certification
- Experience implementing enterprise-wide compliance programs or initiatives
- Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)
Core Competencies
- Strategic thinking and long-term planning capability
- Problem-solving and analytical skills
- Change management and stakeholder engagement
- Technical acumen without necessarily being a technologist
- Attention to detail coupled with big-picture perspective
- Leadership and influence without direct authority
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- 7+ years of project management experience managing complex, cross-functional initiatives
- Foundational knowledge of ethics and compliance topics, including conflicts of interest, gifts and hospitality, anti-corruption/FCPA, trade compliance, and data privacy
- Ability to partner across organizations and build consensus among diverse stakeholder groups
- Experience with process design, business process optimization, or workflow automation
- Ability to translate compliance and business requirements into technical solutions
- Strong written and verbal communication skills for technical and non-technical audiences
- Project management proficiency and familiarity with project management tools and methodologies
- ServiceNow platform configuration and administration experience or experience with other enterprise compliance/workflow tools
- Familiarity with AI applications in business process automation or compliance functions
- Background in compliance, ethics, legal operations, or a related field
- Project Management Professional (PMP) or similar certification
- Experience implementing enterprise-wide compliance programs or initiatives
- Knowledge of compliance frameworks and standards, including SOX, ISO, or industry-specific requirements
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as robust, with multiple medical plan options, strong dental/vision, and access to mental-health resources. Feedback suggests the breadth and quality of healthcare offerings are standout aspects of the package.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, company-wide wellbeing days, and paid volunteer time are emphasized. Feedback suggests these options provide meaningful flexibility and support for time away.
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Equity Value & Accessibility — Equity is a notable part of total rewards, including RSUs and an employee stock purchase plan with a purchase discount. Feedback suggests these programs meaningfully enhance total compensation.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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Employees engage in a combination of remote and on-site work.
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