Senior Enterprise UX Designer

Job Description:

Merkle Aotearoa | Auckland | Permanent | Full time | R1103109

• Enjoy a flexible/hybrid working culture and a high performing, tight knit team.
• Great leave benefits above the status quo - wellbeing half-days, long service leave and parental leave benefits.
• Fantastic learning opportunities with a supportive team, global online learning tools and a network of specialists around the world.

About us

Merkle Aotearoa is a leading Experience Transformation Consulting firm in New Zealand and a part of dentsu, Asia Pacific’s largest and most awarded agency network. Merkle’s vision is to transform Aotearoa through connected experiences, and we have a strong pedigree partnering with clients to support their transformation. We help our clients identify strategic opportunities, re-imagine new digital experiences, and enable their outcomes through world-class design and delivery of technology.
Our Experience Design team at Merkle Aotearoa take a human-centred approach to anchor transformation efforts around the people we are serving and the outcomes our partners seek. We play a critical role in this, combining deep technology platform knowledge with a people-first mindset. We have a diverse and talented team that spans strategy, consulting, research, service design and UX/UI design. We’re growing and looking for a Senior Enterprise UX Designer to help us design systems, tools, and digital experiences that deliver real world outcomes, for staff and employees, not just customers.

What your role might look like

As an Enterprise UX Designer, you’ll be part of multi-disciplinary project teams shaping the design of digital experiences and complex technology solutions, from CRMs to self-service portals. You’ll work closely with clients and cross-functional teams to create intuitive, usable experiences aligned with the technology platforms we deliver, primarily Salesforce.
This is a hands-on design role with a strategic edge. You’ll stretch beyond traditional product design to include elements of service design and business analysis. Your users are often internal employees, staff, and operational teams and your impact is seen by enabling better workflows, faster processes, fewer errors, and happier staff.
With your experience delivering digital experiences, you’ll contribute to sales, planning, and delivery activities, helping shape solutions that connect design excellence with technology outcomes. You’ll be part of a highly skilled, cross-functional team of designers, who are passionate about pushing boundaries, evolving best practices, and delivering great experiences. We’re looking for someone who thrives in this kind of environment, enjoys collaborating directly with clients to bring ideas to life, and is always curious about new techniques and approaches to elevate our work. As a Senior Enterprise UX Designer, you’ll play a pivotal role in shaping the future of experience design at Merkle.

Responsibilities include

• Engage with clients and stakeholders to unlock the value experience led programmes, uncover user needs, business objectives, and pain points in complex enterprise environments.
• Translate insights into clear artefacts such as personas, user journeys, user flows, and service blueprints.
• Plan and conduct user research and usability testing to inform design decisions.
• Facilitate workshops to generate ideas, align teams, and shape future-state experiences.
• Produce wireframes, prototypes, and high-fidelity UI designs using tools such as Figma.
• Create and evolve design systems that guide consistent experiences across large digital solutions.
• Design user experiences across CRM platforms (primarily Salesforce), customer portals and CMS platforms.
• Collaborate with developers, consultants and solution architects to ensure designs are technically feasible, consistent, and aligned with platform capabilities, user needs and business expectations.
• Support growth and pre-sales activities through design input, prototypes, and client presentations.
• Contribute to the continuous evolution of our design frameworks, methods, and reusable IP.

A bit about you

You’re an experienced UX/UI Designer with a portfolio that demonstrates your ability to craft experiences for technology solutions. You thrive on designing complex interactions and practical workflows that make real-world tasks easier for users. You bring best-practice UX and UI design principles to your work, creating intuitive, accessible digital experiences.

• You have strong skills in modern design software and prototyping tools, including Figma and Miro.
• You’re comfortable working in Agile or hybrid project environments, collaborating with cross-functional teams.
• You enjoy running user research and usability testing, translating insights into actionable designs, and confidently presenting your work to stakeholders.
• Experience with Salesforce or other enterprise platforms (CRM, ERP, CMS, Commerce, MarTech) is highly valued.
  You support others and share your expertise to elevate the craft of experience design.
• You’re innovative and pragmatic, you challenge assumptions, push the boundaries of experience design to solve real-world problems within complex technology environments.
• Most importantly, you’re adaptable, collaborative, and eager to contribute to a positive, high-performing experience design team culture.

Be a champion for meaningful progress

We want you to be you, as for us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Next Steps

Join us at dentsu Aotearoa register your interest to our dentsu careers page with your resume.

Note; we are not able to offer sponsorship for this position. Only candidates with current/existing work working rights for New Zealand will be considered for this role.

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