Senior Enterprise Security Engineer

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

The Senior Enterprise IT Security Engineer is a pivotal role within the organization's cybersecurity efforts, focusing on implementation and managing advanced security solutions. This role involves strategic planning, team collaboration, and intermediate-level knowledge to ensure a robust and resilient security infrastructure.

Key Responsibilities:

1. Security Strategy:

   - Development and implementation of the organization's IT security strategy, to protect the organization's IT environment.

   - Collaborate with stakeholders to align security initiatives with business objectives and emerging threat landscapes.

   - Identify security issues/risks in IT environment and develop/identify solutions to remediate the risk

2. Advanced Security Solutions Implementation:

   - Implement and manage advanced security solutions, including next-gen firewalls, Intrusion Prevention Systems (IPS), Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), Password Manager,VMDR, SSPM, CASB/DLP, CAASM solutions and systems.

   - Evaluate emerging security technologies and recommend solutions to address evolving threats effectively.

3. Incident Detection, Response, and Forensics:

   - Support incident response efforts in analyzing and responding to security incidents, ensuring appropriate measures are taken to mitigate risks and prevent future occurrences.

4. Collaboration and Stakeholder Engagement:

   - Collaborate with cross-functional teams to integrate security measures into IT projects, applications, and processes, ensuring security is a fundamental consideration.

   - Engage with senior management to communicate security risks, recommendations, and strategies, fostering a culture of security awareness and understanding.

- Bachelor's degree in Computer Science, Information Security, or a related field.

- 4 to 6 years experience in IT security, cybersecurity, or a related role, with a focus on enterprise-level security solutions.

- In-depth understanding of cybersecurity principles, IT architecture, and network security.

- Proficiency in using advanced security tools and technologies such as SIEM, IDS/IPS, firewalls, SSPM, CASB, VM, DLP and endpoint security solutions.

- Relevant certifications such as SANS, CompTIA Security+, AZ-500, Vulnerability Management or equivalent certifications are highly desirable.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.