Senior Engineering Manager, Mobile Performance, Reliability, and Observability

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Mobile Performance, Reliability, and Observability (MPRO) team is responsible for:

• Leading Square's mobile engineering organization to deliver highly performant and reliable experiences to Square's Customers (Sellers).
• Providing a unified set of frameworks, tools, and accompanying process evolution that enable teams to observe and improve Seller's experiences, at scale.
• Proactively instrument and watch for signals that indicate business/engineering problems and lead cross functional teams to issue resolution.

As a senior engineering manager on the MPRO team, you will lead a team focused on mobile performance, reliability, and observability. We work to improve the performance and reliability of Square's mobile apps. We also develop tools and accompanying processes to enable engineering teams to collect and prioritize work with performance metrics, debug logs, analytics, & crash reports (and more). Join us in shaping the future of Square and empowering sellers to thrive in an increasingly complex marketplace!
You Will

• Lead a foundational, multi-disciplinary team of iOS and Android engineers working on projects with wide impact across the company
• Define a compelling vision for the Square mobile engineering team to improve our products' performance and reliability
• Cultivate an excellent organization by hiring remarkable talent, coaching your team, fostering principled and collaborative engineering decision-making, and applying your technical expertise to maintain a high bar
• Oversee the success of your teams' products, establish and achieve quantifiable results
• Collaborate and build strong, long-term strategic partnerships with multiple stakeholders across the company including product, design, legal, support, and other engineering teams
• Work closely with your technical leads to negotiate priorities and grow the existing team to achieve those goals
• Guide, organize, and communicate the team's quarterly objectives and accomplishments Mentor engineers and help cultivate their career aspirations

You Have

• Experience leading, managing, and building a team of accomplished software engineers
• Demonstrated leadership and collaboration with co-workers on other teams and in other locations Ability to provide technical mentorship and career guidance to team members
• Extensive experience in software development on Android and/or iOS, including using off-the-shelf and purpose-built tooling to analyze and improve application performance and reliability.
• Proven record of successfully delivering large platform initiatives and/or features (spanning ~1+ year) from start to finish with strong collaboration, communication, and ownership
• Experience collaborating with engineering leaders and cross-functional team members 12 years of relevant industry experience, including 4 or more years experience managing software engineering teams

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$251,600 - $377,400 USD
Zone B:
$251,600 - $377,400 USD
Zone C:
$251,600 - $377,400 USD
Zone D:
$251,600 - $377,400 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.