About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity:
Lead UJET’s Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You’ll drive the strategy and execution for GCP orgs, networking, compute, base images, Terraform frameworks, and upgrades. Building scalable, reliable infrastructure that empowers all engineering teams and impacts millions of users.
Responsibilities:
- Lead and grow the Core Infrastructure team, setting vision, priorities, and execution for foundational cloud services.
- Own the design, deployment, and operation of shared cloud primitives: GCP orgs & folders, networking, load balancers, compute, base images, Terraform frameworks, and upgrades.
- Define and enforce best practices for scalability, security, observability, and maintainability across the cloud platform.
- Partner with product and engineering teams to enable fast, safe, and reliable development and deployment workflows.
- Drive continuous improvement in processes, automation, and infrastructure reliability.
- Mentor and develop team members, fostering a culture of ownership, collaboration, and technical excellence.
Requirements:
- 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.
- Strong expertise in GCP, including organization/folder structure, networking, compute, load balancing, and IAM.
- Hands-on experience with IaC tools (Terraform).
- Proven track record of designing and operating scalable, reliable cloud systems.
- Strong leadership, communication, and team-building skills.
- Ability to balance strategic thinking with hands-on technical understanding.
Preferred Skills:
- Experience base image management, and automated upgrades.
- Familiarity with multi-cloud or hybrid cloud environments.
- Knowledge of security best practices in cloud infrastructure.
- Experience in high-growth, fast-moving technology companies, preferably in SaaS or CCaaS.
- Comfort working cross-functionally with product, engineering, and operations teams.
Annual US Hiring Range: $170,000 - $190,000
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
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UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, commuter benefits, and more.
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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