Senior Engineer - NOC Core Advanced Operations

Posted Yesterday
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
Welcome to EchoStar
The Role
Lead Tier 2/3 diagnostics and resolution for 4G/5G core outages in cloud-native environments. Drive RCA, reduce MTTR, implement AI diagnostics, mentor NOC, and liaise with Tier 1/2 providers to maintain network stability.
Summary Generated by Built In
Company Summary

DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.

 

Our product portfolio includes Boost Mobile (consumer wireless), DISH TV (direct broadcast satellite), Sling TV (over-the-top service provider), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet).

 

Our facilities in India are some of EchoStar's largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.

 

EchoStar does not charge any fees to job applicants or candidates at any point during the recruitment and hiring process. We strongly advise all individuals to be vigilant and disregard any unsolicited requests for payment or personal financial information related to an EchoStar employment opportunity.


Department Summary

Our Wireless Technology team is pioneering the future of connectivity. We're developing unique hybrid mobile network operator (MNO) infrastructure—combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world


Job Duties and Responsibilities

The core network environment faces increasing complexity as it transitions to cloud-native architectures, requiring a specialist who can navigate intricate 4G and 5G service disruptions. This role solves the problem of prolonged network downtime by providing expert-level diagnostics and resolving Tier 2 and Tier 3 incidents that impact the customer experience. You will bridge the gap between daily network changes and long-term stability by driving root cause analysis and mentoring the wider NOC team. By leveraging advanced monitoring tools and cloud technologies, this position ensures the network remains resilient against emerging technical challenges.

 

What Success Looks Like (Objectives)

  • Resolution of complex Tier 2 and Tier 3 service-impacting events to maintain maximum network uptime and stability

  • Achievement of departmental OKRs by reducing Mean Time to Repair (MTTR) and supporting KPI deviation corrections

  • Implementation of AI-driven diagnostic tools to automate the identification of subscriber-level observations and network anomalies

  • Execution of comprehensive root cause and chronic incident analyses to prevent the recurrence of major network outages

  • Delivery of technical guidance and training sessions to the NOC team to ensure seamless adaptation to daily infrastructure changes


Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring)
  • Advanced expertise in 4G and 5G Core network troubleshooting and call flow analysis

  • Critical experience managing and validating network functions within Kubernetes and cloud-native environments

  • AI Literacy, specifically the ability to apply machine learning insights to network monitoring and predictive maintenance

  • Strong analytical skills for interpreting complex data sets during root cause investigations

  • Professional collaboration skills gained through experience working with Tier 1 and Tier 2 service providers

  • Proven ability to provide technical leadership and knowledge transfer in high-pressure operational settings

Minimum Requirements
  • Minimum Education: Bachelor’s Degree in Computer Science, Electronics-Communication, or Electrical Engineering

  • Minimum Experience: 5 years of experience in Telecom Operational Core environments

  • Required Technical Skills:

    • Degree in Electrical, Electronics, Computer Science, or Telecommunications Engineering
    • Years of telecom experience in 5G IMS Core and 4G EPC domains (Experience in NOKIA and Oracle products preferred).
    • Experience with Messaging/IMS (SIP, SMSC, MMSC, VoLTE/VoNR, RCS) is preferred.
    • Hands‑on expertise with Packet Core nodes (5GC + EPC) and protocols such GTPV2, GTP‑C/U, PFCP, NAS, Diameter, HTTP/2, SIP.
    • Network Operations Tier2 Support
    • Excellent interpersonal and leadership skills
    • Curious-minded person striving for continuous learning and innovation
    • Outstanding verbal and written communication skills

Benefits
  • Insurance and Wellbeing
  • Financial & Retiral Benefit Program
  • Mental Wellbeing
  • Employee Stock Purchase Program (ESPP)
  • Professional Development Reimbursement
  • Time Off
  • Team Outings

 

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Skills Required

  • Bachelor's Degree in Computer Science, Electronics-Communication, Electrical, Telecommunications or related
  • Minimum 5 years experience in Telecom Operational Core environments
  • Experience with 5G IMS Core and 4G EPC domains
  • Experience with Nokia and Oracle products
  • Hands-on expertise with Packet Core nodes (5GC, EPC) and protocols: GTPv2, GTP-C/U, PFCP, NAS, Diameter, HTTP/2, SIP
  • Experience managing and validating network functions within Kubernetes and cloud-native environments
  • Experience with Messaging/IMS elements (SIP, SMSC, MMSC, VoLTE/VoNR, RCS)
  • AI literacy and ability to apply machine learning insights to network monitoring/predictive maintenance
  • Network Operations Tier2/Tier3 support experience
  • Proven technical leadership, mentoring, and knowledge transfer in high-pressure operational settings
  • Excellent verbal and written communication skills
  • Strong analytical skills for interpreting complex data sets during root cause investigations

What the Team is Saying

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EchoStar Compensation & Benefits Highlights

  • Retirement Support A 401(k) with company match and discretionary profit sharing are prominently offered, with formal plan infrastructure confirmed in corporate and SEC materials. These features position long‑term savings as a core element of total rewards.
  • Equity Value & Accessibility An Employee Stock Purchase Program with a 15% discount is a headline benefit. Post‑merger equity alignment steps (e.g., option exchanges) signal accessible participation in ownership programs.
  • Wellbeing & Lifestyle Benefits Perks such as DISH/Sling/Boost discounts, wellness tools/EAP with five free counseling sessions, and HSAs/FSAs extend value beyond base pay. Tuition reimbursement up to $5,000 further supports personal and professional wellbeing.

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The Company
HQ: Englewood, CO
14,500 Employees
Year Founded: 1980

What We Do

Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.

Why Work With Us

At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!

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EchoStar Offices

OnSite Workspace

All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
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HQCorporate Headquarters - Meridian
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DISH Network Technologies
Centennial, US
Cheyenne, US
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Downtown Denver Office - DGC
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EchoStar & Hughes
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Hyderabad Office
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Wireless Headquarters - Riverfront
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DISH Network Technologies India Pvt. Ltd
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