ROLE DESCRIPTION SUMMARY
The Engineer, Managed Service Operations is part of the engineering-level-1 & 2 (L1 & L2) shift team in India. The team is responsible for the operations and troubleshooting of multi-orbit terminal and platform satcom infrastructure. The incumbent will independently troubleshoot and resolve technical issues, guide & coach a team of junior engineers while working on a shift rotation yourself. This role involves working closely with the L3 Operations Engineering Manager, senior engineers, and external vendors to resolve complex technical issues and maintain uninterrupted service.
This position is ideal for someone with a strong technical background who is also skilled in guiding employees and problem-solving, thriving in a dynamic, hands-on environment .
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Coach, guide and coordinate a shift team of junior engineers, ensuring alignment with business goals.
- Foster a collaborative and accountable environment, encouraging continuous improvement within the team
- Provide real-time mentorship and support to junior engineers, helping them troubleshoot issues independently
- Ensure that the team adheres to Standard Operating Procedures (SOPs) and maintains high operational standards
- Work in shifts alongside your team to oversee the day-to-day operations of satcom terminal and platform systems
- Serve as the first point of escalation within the shift team for Level 2 issues from SES NOCs, troubleshooting and resolving issues as they arise.
- Collaborate with senior engineers, L3 Engineering, and vendors (e.g., Gilat, iDirect, Comtech, HNS, Intellian, Orbit, Iridium) to ensure efficient issue resolution.
- Oversee service assurance processes and ensure the team meets service-level agreements (SLAs) during shifts.
- Drive process optimization initiatives to enhance efficiency and service performance, in collaboration with the L2 Manager, Managed Service Operations.
- Support the deployment of services on VSAT platforms during the Order-to-Fulfilment (O2F) and Order-to-Assurance (O2A) phases
COMPETENCIES
- People skills : Ability to guide and inspire a shift team while working collaboratively in a hands-on role
- Problem-solving : Strong troubleshooting and analytical skills, with a proactive approach to issue resolution as well as ability to coach shift team in problem resolution
- Communication : Excellent communication and interpersonal skills, with the ability to manage both internal and external relationships effectively.
- Adaptability : Comfortable working in shifts and in a fast-paced environment, responding to real-time operational challenges
- Collaboration : Ability to work effectively with team members, senior engineers, and vendors, while independently handling operational tasks. Commitment to fostering an inclusive, supportive, and diverse team environment and c comfortable working in a collaborative, cross-functional environment
- Learning Agility : A commitment to learning new technologies and adapting to evolving operational challenges
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Telecommunications Engineering, Electronics and Communication Engineering (ECE), Information and Communication Technology (ICT), or a related field
- At least 5 years of working in a professional environment and relevant experience with VSAT platforms such as Gilat, iDirect, Comtech, or HNS and antenna technologies like fixed, COTM and COTP
- Proven track record in managing people
- Familiarity with service assurance processes and Standard Operating Procedures
- Solid networking concepts (e.g., IP networking, routing, switching, firewalls) is advantageous
- Strong understanding of satellite communications infrastructure and operational processes
- Fluent in English
OTHER KEY REQUIREMENTS / COMMENTS
- Willingness to travel as required for operational needs
- Must be eligible to work in India
Willing to work shifts, including weekends and holidays
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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SES Satellites Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SES Satellites and has not been reviewed or approved by SES Satellites.
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Leave & Time Off Breadth — Time off is described as generous, with a global minimum of paid annual leave plus additional volunteering days. Formal leave policies appear consistent across many locations, which strengthens work-life balance.
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Parental & Family Support — Parental leave is fully paid across maternity, paternity, adoption, and foster care, with added childcare resources and return-to-work support. Family-focused programs extend to adoption assistance and fertility benefits.
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Healthcare Strength — Health coverage is broad, spanning medical, dental, vision, mental health, disability/life insurance, wellness programs, and specialized offerings like fertility, transgender care, and pet insurance. Many benefits begin promptly upon hire, enhancing perceived coverage strength.
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What We Do
Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company. As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe. With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.
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When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.
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