About this opportunity
The IT Change Manager is responsible for overseeing and coordinating changes to IT systems and services to minimize risk, avoid service disruption, and ensure successful implementation. This role ensures that all changes follow established governance, are properly assessed, approved, scheduled, communicated, and reviewed in line with ITIL and organizational standards.
What you will do• Own and manage the IT Change Management process end to end• Assess, review, and approve change requests for risk, impact, and readiness• Chair and coordinate Change Advisory Board (CAB) meetings• Ensure changes are properly documented, tested, and authorized• Maintain the change calendar and manage scheduling conflicts• Communicate upcoming changes, outages, and risks to stakeholders• Monitor and report on change performance metrics (success rates, incidents, rollbacks)• Ensure emergency changes are handled correctly and reviewed post-implementation• Drive continuous improvement of change processes and controls• Ensure compliance with internal policies, security standards, and regulatory requirements.
You will bring :• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)• 3-7 years of experience in IT Service Management or Change Management• Strong knowledge of ITIL Change Management practices• Experience working in complex IT environments (infrastructure, applications, cloud, etc.)• Excellent stakeholder management and communication skills• Strong analytical and risk-assessment capabilities• Ability to manage multiple changes under tight timelines
Preferred Qualifications:• ITIL v4 Certification (or v3)• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)• Experience in regulated environments (finance, healthcare, government)• Project management experience or certification
Key Competencies:
• Risk management• Attention to detail• Decision-making under pressure• Process governance• Collaboration and facilitation• Continuous improvement mindset
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780079
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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