Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
Key Responsibilities:
- Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
- Be the subject matter expert for 5G Core, IMS and Messaging solutions
- Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.
- Lead troubleshooting bridges with internal & vendor teams as needed
- Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed
- Work with technical teams to document troubleshooting steps and methods to improve processes
- Provide lead support with Market Teams to troubleshoot/resolve complex issues
- Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed
- Develop key metrics for performance monitoring and service assurance
- Closely working with the vendors for Incident resolution and RCA
- Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms
- Work on the 5G Standalone Core Network functions (AMF, SMF, UPF, NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains
- Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
- Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network
- Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed
- Other duties as assigned
- This position may provide on-call support on a rotational basis
Skills, Experience and Requirements
Education and Experience:
- Bachelor's Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering
- 8 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house
Skills and Qualifications:
- Strong knowledge of Core Network solutions for 4G/5G
- Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms
- Cloud-native experience in AWS environment preferred
- Curious-minded, striving for continuous learning and innovation
- Outstanding verbal and written communication skills
- Strong knowledge of Core Network solutions for 4G/5G (SA)
- Nokia, Mavenir and Samsung experience should be an advantage
- Ability to analyze a high volume of technical data and work in a fast-paced environment
- Strong problem solving, analytical, and time management skills
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Top Skills
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
EchoStar Teams
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
