As the Fraud Strategy Engagement Manager, you will lead the design and optimization of fraud detection and prevention strategies across the lifecycle (application, account, and transaction). You will combine analytics, rules, and models to reduce losses and customer friction while partnering cross‑functionally to execute at scale
Responsibilities
Serve as main client contact, engaging with C‑level and senior stakeholders.
Track fraud trends and funnels; refine rules/models to balance loss, approvals, and customer experience.
Assess strategy performance (detection rate, false positives, manual review, referral) and recommend improvements.
Monitor emerging typologies (ATO, first‑party, synthetic ID, mule/merchant) and adjust controls proactively.
Own test‑and‑learn: design champion–challenger tests; measure lift; codify winners.
Oversee decisioning implementation on fraud platforms; ensure audit/controls and documentation.
Align with Operations on case workflows, dispute/chargeback processes, and agent playbooks.
Lead and plan analytical projects with offshore teams for smooth execution.
- 12+ years of experience in Marketing Data Science, along with in consulting, solution design and client management
- Unsecured lending experience with Banks / FinTechs
- Experience with fraud platforms (e.g., Actimize/FICO/SAS) and feature engineering from digital/device/behavioral data
- Hands‑on with rules design, model usage, segmentation, and A/B testing.
- Understanding of KYC/IDV, dispute/chargeback flows, and control/audit needs
- Demonstrable leadership ability, superior problem solving and people management skills
Excellent communication, presentation and story building skills in a consulting setup
Skills Required
- 12+ years of experience in Marketing Data Science, consulting, solution design, and client management
- Experience with unsecured lending at banks or fintechs
- Experience with fraud platforms such as Actimize, FICO, or SAS
- Experience with feature engineering using digital, device, or behavioral data
- Hands-on experience designing rules and using models, segmentation, and A/B testing
- Understanding of KYC/IDV, dispute and chargeback flows, and control or audit requirements
- Leadership, problem-solving, and people-management skills
- Excellent communication, presentation, and storytelling skills in a consulting environment
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
EXL Insights
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
