Senior Endpoint Engineer

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities:

• Perform implementation, administration, configuration, troubleshooting, and maintenance within Windows and macOS environments.
• Windows and macOS OS upgrades and migration deployments.
• Create software updates and patches through MDM deployment methods.
• Leveraging automation through Entra ID, Intune and Kandji
• Administer applications to keep the systems running and healthy, including changes to the core components and settings, and software delivery.
• Meet endpoint support and service delivery objectives through the design, development, and delivery of custom solutions related to automation, monitoring and application performance optimization.
• Oversee the deployment of security patches for the operating system and desktop applications.
• Create, customize, deploy, and automate software packages using Intune and Kandji
• Maintain standardized system configurations across operating environments utilizing configuration management framework and automation.
• Evaluate new products/services and provide effective solutions to meet business needs.
• Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use.
• Monitor and troubleshoot software package installation failures and provide regular status updates.
• Build and develop new tools with Endpoint Management platforms to help equip support teams with the tools they need to be efficient and effective in supporting the organization.
• Package, schedule, install and troubleshoot Microsoft, macOS, and third-party patches on a routine basis adhering to documented change process procedures.
• Management of mobile devices via MDM systems such as Intune and Kandji.
• Create and maintain system documentation including desktop procedures, and end-user procedures.
• Must be a team player, with exceptional communication skills, willing to work with others in IT and others throughout the organization.
• Ability to identify, develop, and implement initiatives to improve the IT environment and user experience.
• Continuously develops technical subject matter expertise on established and emerging endpoint technologies.
• A demonstrated ability to work without supervision on everyday tasks and problems.
• Serve as primary and/or backup engineer for other applications as assigned.

Preferred Qualifications:

• Bachelor's Degree or 5 years of equivalent work experience.
• Experience with Endpoint Management solutions.
• Experience in troubleshooting and supporting Microsoft Windows and macOS desktop environments.
• Minimum 5 years of experience managing and supporting Windows and macOS.
• Strong understanding of the Windows and macOS operating architectures.
• Experienced managing desktop environments using Microsoft and macOS technologies for user and computer management, software updates, application installations, and environment monitoring.
• Experience with Windows Server, Windows Desktop OS, macOS configuration, and deployment in large-scale environments.
• Ensuring physical and virtual systems are compliant with required security standards.
• Able to work independently in a fast-paced environment with the ability to change priorities on the fly.
• Adheres to department and IT policies and procedures.
• Experience working with application deployment and packaging tools
• Strong working knowledge with scripting languages – PowerShell and Bash.
• Strong diagnostic and root cause analysis skills
• Strong organizational skills and attention to detail.
• Excellent time management skills, with the ability to prioritize and multi-task.
• Endpoint hardware configuration, installation, and maintenance experience.
• Software packaging, installation, maintenance experience.
• Development of test cases/procedures and training documentation.
• Command-line and strong automation skillset based upon infrastructure as code concepts.
• Must be well versed in dealing with staff that is both technical and non-technical.
• Experience with computer compliance requirements as it relates to software patching, disk encryption, and endpoint security.
• Deep understanding of macOS management architecture.
• Ability to create and managed custom management workflows for macOS or Windows.
• Experience with Kandji & Intune MDM solutions.
• Understand and follow industry security standards for compliance requirements.