Your Opportunity, Your Team
- Supporting QVC, You will provide expert guidance on complex workplace issues within a designated department. Serving as the primary resource for People and Organization Partners and managers, you will manage performance, conduct, complaints, and terminations to ensure fair, and legally compliant outcomes. Reporting to the Director, US Employee Relations, you will collaborate with HR, Legal, and Compliance teams. We are looking for someone with expertise in employee relations, not generalist HR experience. You will also develop managers, preparing them to address daily employee matters. Your success requires confidentiality, and the ability to operate in high-stakes environments.
Where You'll Work
- This role is hybrid and will require you to be onsite at our West Chester, PA headquarters (Studio Park) several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: Pennsylvania, New Jersey, or Delaware.
What You'll Do
- Be the dedicated employee relations partner for an assigned department, providing expert guidance to HRBPs and managers on conduct, performance, absence, and policy matters
- Lead formal ER processes for manager-level and above employees, including disciplinary, performance improvement, and termination proceedings, ensuring decisions are legally compliant and culturally aligned
- Investigate complex or sensitive employee complaints, developing investigation plans, conducting interviews, documenting findings, and delivering clear recommendations to leadership and Legal
- Maintain comprehensive case tracking and documentation across all ER activity - informal advice, formal processes, outcomes - and identify trends or patterns requiring proactive intervention
- Mentor managers to build their confidence in handling everyday employee relations matters, reducing escalation while improving the employee experience
- Partner with Legal, Compliance, and P&O peers to ensure policy application is consistent, current, and responsive to changing employment law across relevant jurisdictions
- Help deliver ER-related training for managers and People function colleagues, including anti-harassment, performance management, and policy compliance topics
- Monitor workplace climate data - engagement surveys, exit interviews, case trends - and surface applicable insights to the Director, US Employee Relations and business leaders
What You'll Bring
- 5+ years of progressive HR experience with a substantial focus on employee relations, including direct ownership of complex workplace matters
- 5+ years of experience managing formal employee relations processes, including disciplinary actions, risk assessments, performance management, attendance, and terminations from initiation to closure.
- 5+ years of experience applying US federal and state employment laws in a multi-state environment.
- 5+ years of experience communicating and coaching managers at all levels.
- 5+ years of experience using case management systems, including documentation and case tracking.
- PHR, SPHR, or SHRM-CP/SCP certification preferred
#LI-AC5
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- 5+ years of progressive HR experience focused on employee relations
- 5+ years managing formal employee relations processes
- 5+ years applying US federal and state employment laws
- 5+ years communicating and coaching managers
- 5+ years using case management systems
- PHR, SPHR, or SHRM-CP/SCP certification
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
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