Senior eCommerce Manager, North America

A Little About Ooni
Here at Ooni, we're passionate about our people. Since our humble origins as a team of 2 back in 2012, we now employ over 270 talented, creative and kind pizza lovers across the world. When you work here, you'll be joining a diverse team that values Kindness, Passion, Innovation, Ambition and Rigor above all else. We live, work and play by these values, and we think it shows.
Our commitment to delivering exceptional digital experiences drives us to constantly innovate and optimize our online presence. We are seeking an experienced Senior eCommerce Manager to join our team and lead in our North American markets.
A Little About the Job
The Senior eCommerce Manager will be responsible for analysing and interpreting website data to provide actionable insights that drive business decisions. This role requires a strong analytical mindset, proficiency with web analytics tools, and the ability to communicate findings effectively to stakeholders. In between all that number crunching, you will be eating a lot of pizza! This role is based out of our Austin, TX Office.
A little more about the job:

• Identify trends, patterns, and opportunities for optimisation based on web data analysis from ooni.com and marketplaces. Finding insights across all DTC sales channels
• Identify product and basket trends across DTC channels
• Map out the customer journey to identify touchpoints and optimize each stage of the funnel
• Provide actionable insights and recommendations to improve website performance and user experience
• Support the Head of eCommerce with project and initiative prioritization along with relevant business cases, and support in setting monthly revenue and primary KPI targets
• Analyze the impact of different marketing channels on website traffic and conversions
• Communicate complex data insights in a clear and concise manner
• Generate and analyse reports to track KPIs, providing insights and recommendations for improvement
• Ensure a seamless and engaging user experience, including site navigation, content, and functionality
• Implement, and analyse A/B and multivariate tests to assess the effectiveness of different elements and content
• Conduct a thorough analysis of on-site user behaviour using web analytics tools (Google Analytics and Contentsquare)
• Measure and monitor demand forecasting KPIs, drive improvements in accuracy and appraise causes for discrepancies vs forecasted numbers to further improve forecast accuracy
• Assist in the implementation and configuration of analytics tools and platforms
• Troubleshoot and resolve issues related to web data collection and reporting
• Provide training and support to team members on web analytics tools and best practices

A bit about you:

• 5+ years of experience in web analytics, eCommerce Trading or a similar role.
• Strong understanding of Shopify
• Ability to analyse data and make data-driven decisions.

• Experience with UX/UI design principles.

• Familiarity and confidence with standard eCommerce data points and relevance for demand forecasting exercise
• Advanced experience with Microsoft Excel, and other Microsoft Office Microsoft applications.
• Proficiency with web tools such as Google Analytics, Google Tag Manager, Big Query, Looker Studio and Tableau
• Be commercially and financially aware and understand the budget and the overall strategy
• Strong analytical skills, able to spot and predict trends and be proactive
• Experience in a multinational environment and analysing trends and performance of products across different regions

Why Ooni:

• Go to YouTube and search "We are Ooni". We're super proud of our culture and think you'll love it here too. Here are some other reasons:
• Work for an employer that cares about your well-being! We've got an employee assistance programme which includes on-demand coaching and therapy sessions
• 35 days of paid time off per year, plus an additional 5 week sabbatical when you've been here for 5 years
• $620 every year to spend on your passion - whatever that may be
• $1200 to spend on Ooni products each year, plus 50% discount on any other Ooni stuff
• We're all about giving back. That's why we offer two paid days to volunteer each year
• Continuing Education - we encourage our employees to use our learning platform to grow here at Ooni
• Enrolment into our 401k plan, plus medical, dental and vision cover (100% cover for yourself and 50% cover for dependents)
• Great pizza every single day if you want it. Yep. Every single day. And we'll teach you to become a pizza pro

Take a look at our website to learn more about our products, culture and values. If you like what you see, send in your CV with a cover letter to tell us why you want to come on board. We really like nice letters - especially ones that are personalized just for us!
Having a fantastic culture is really important to all of us at Ooni. We work hard to make it diverse and inclusive and want everyone to have access to the same opportunities. If you would like this advert in a different format or need an alternative method of applying, please let us know. You can email us at [email protected]