Senior Director - Workforce Experience Design

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details
The Senior Director of Experience Design leads the global design of end-to-end employee experiences, overseeing journey mapping, service blueprinting, and cross-functional collaboration to bring human-centered experiences to life.
This role translates behavioral insights into scalable, high-impact designs and guides a team of experience designers to rapidly prototype, iterate, and deliver measurable improvements across the employee lifecycle. Partnering closely with research and delivery leads, they ensure designs are not only intentional but operationalized with precision.
Key responsibilities:

• Lead the end-to-end design of employee experiences globally, including journey mapping, service blueprinting, and facilitation of cross-functional workshops. Guide a team of designers to translate behavioral insights into impactful, scalable designs.
• By creating seamless, human-centered experiences that reduce friction, align to strategic priorities, and improve employee performance-ultimately enabling better customer outcomes and operational efficiency.
• Delivery of future-state experience blueprints and current-state journey maps, reduction in experience gaps, improved EX metrics (e.g., engagement, enablement), and speed of iteration during testing phases.
• Development of journey maps and blueprints, leading the design function, and ensuring design fidelity through rapid prototyping and collaborative alignment with research and delivery leads.
• Transforms behavioral insights into intentional, measurable designs that drive engagement, reduce complexity, and contribute directly to experience-led business growth.

Requirements

• Experience in leading experience or service design teams in matrixed, global environments;
• Strong and progressively more impactful experience in product, experience or process design;
• Knowledge in quantitative and qualitative research methods, user design and user testing.
• Bachelor's or Master's in HCI, Psychology, Systems-Thinking, Industrial/Instructional Design, etc.
• Outstanding stakeholder and people management skill set;
• Full fluency in English and strong communication and presentation skills;
• Familiarity with relevant tools - Miro / Mural / Qualtrics / Medallia / Survey Platforms;
• Availability to travel up to 30%.
• We might want you to present a portfolio of comparable work during the interviewing process.

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What Cencora offers
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time
Gross Salary Range (Monthly)
€11,109.92 - €15,871.34
Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB