Senior Director – US Transformation

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Director – US Transformation

About the Role 

The US Director of Innovation – Value & Risk Advisory is a senior leadership role focused on driving the adoption and integration of AI technologies across the US business — ensuring the solutions we build are embraced, embedded, and generating measurable impact. This person ensures that every technology initiative, product launch, and AI program lands effectively across JLL’s US Valuation & Advisory operations — translating global priorities into real adoption, capability-building, and measurable business value at scale. As the most complex and largest VRA market globally, the US requires a leader who can navigate a highly collaborative organization, building alignment and momentum among senior stakeholders, and sustaining the kind of engagement that makes innovation genuinely stick. The role sits at the intersection of strategy and delivery — someone who brings both business judgement and the credibility to move people and initiatives forward, with the ability to operate simultaneously at a strategic and operational level. The role carries institutional weight across the US business: the postholder sits on key US technology governance committees and AI working groups, representing the VRA business and ensuring that the US perspective — at the scale and complexity it demands — actively shapes how global initiatives are designed and sequenced. In doing so, this leader serves as the primary bridge between the global innovation team and the US organization, ensuring alignment flows in both directions. 

In this role, you will be responsible for ensuring the effective adoption and integration of standardized global platforms and AI tools across US Valuation & Advisory operations — connecting global solutions to the day-to-day realities of the US business, and ensuring those solutions generate measurable efficiency and quality gains across the full valuation process. 

The role involves extensive coordination with Americas Valuation teams, Operations, and Global Innovation Team to develop a shared strategic framework, optimize resource allocation, and maximize business value through enhanced revenue and streamlined efficiency. 

Key Responsibilities 

• Champion the adoption of a unified technology platform across the US VRA business — ensuring every solution deployed meets company compliance standards, integrates seamlessly into existing workflows, and drives consistent, measurable efficiency gains across the organization. 

• Support technology roadmap execution by facilitating strategic meetings, daily stand-ups, and stakeholder feedback sessions to capture business needs, document requirements, and ensure effective communication across all relevant teams. 

• Support the rollout of AI solutions as Claude and the embedding of AI capabilities across the valuation tech journey. 

• Lead the strategic decommissioning of US legacy applications, ensuring they are removed from governance frameworks while maintaining operational continuity.  

• Partner with business and operations teams to improve and accelerate ways of working. 

 Innovation Culture & Continuous Improvement 

• Embodying and exemplify the JLL values of teamwork, ethics and excellence. 

• Partner with Innovation teams in other regions, ensuring regional initiatives align with and amplify global excellence frameworks.  

• Design and lead structured adoption programs that embed new technologies and ways of working into day-to-day operations, ensuring sustained engagement and minimal disruption across the organization.  

• Establish innovation metrics and KPIs to measure adoption progress and identify areas where AI integration can deliver greater business impact. 

Qualifications & Experience

Required: Appraisal / Valuation Background

• Hands-on experience in commercial real estate appraisal or valuation (e.g., working within a valuation advisory practice, or as an appraiser or valuation professional).
• Working knowledge of valuation methodologies, workflows, and deliverables.
• Professional credentials such as MAI, MRICS, or state appraisal certification are preferred. (Edit to match what you actually require.)

Core Experience

• Demonstrated ability to drive the adoption and integration of AI technologies at scale, ensuring solutions are embraced by end users, embedded into day-to-day workflows, and delivering measurable business impact across large, complex organizations.
• Proven leadership experience in valuation business, technology adoption, AI integration, or innovation management within real estate, financial services, or professional services industries. Valuation business experience is required; the other areas are a plus.
• Strong understanding of valuation processes, data analytics, and digital delivery workflows in commercial real estate. Valuation processes, such as how appraisals are produced, reviewed, and delivered. Data analytics supporting valuation work. Digital delivery workflows for valuation deliverables.

Technology, Data & Adoption

• Familiarity with data management platforms and AI/automation tools in professional services environments, with demonstrated ability to drive adoption and translate technical capabilities into business value.
• Ability to interpret data insights and business intelligence to inform strategic decisions, communicate impact to senior stakeholders, and establish meaningful KPIs that demonstrate adoption progress and business value.

Leadership & Communication

• Outstanding communication and stakeholder management skills, with ability to influence senior executives and drive cross-functional collaboration.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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