Senior Director, Software Engineering

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Field Service is one of the fastest-growing businesses at Salesforce — delighting customers with an intelligent, AI-powered platform that optimizes scheduling, dispatching, and mobile workforce management to deliver seamless, connected, and efficient field operations. It unifies customers, assets, and technicians through real-time intelligence and automation, harnessing the full power of the Salesforce Platform.
We are seeking a technically strong, visionary, and energetic Senior Director of Engineering based in India to lead the strategy, architecture, and execution of our next-generation AI-powered Field Service Platform Apps. This leader will be responsible for building and scaling a world-class engineering organization that delivers an intelligent, high-scale foundational Field Service platform powering multiple industry vertical solutions across the Salesforce ecosystem.
You will drive the fusion of Generative AI, and enterprise-grade automation to reimagine how Field Service work is planned, executed, and optimized.
If you thrive in a fast-moving environment, hands on, have a passion for innovation, and want to be at the forefront of AI transformation, we want to hear from you!
What you will be doing:

• Technical Leadership: Define and own technical vision of AI-native high scale Field Service apps that powers across industries, integrating LLMs, and enterprise data systems.
• Engineering leadership and execution: Lead multiple engineering teams and managers overseeing design and development, ensuring high-quality, scalable delivery aligned with business goals. Collaborate closely with Product, UX, and cross functional teams to drive innovation, rapid prototyping, and customer-centric solutioning
• Platform Thinking: Champion reusability, modularity, and headless design principles to power multi-surface applications (web, mobile, chat, voice).
• Performance Management: Build, mentor, and grow high-performing teams; foster a culture of ownership, engineering excellence, and continuous improvement.
• Operational & Technical Excellence: Ensure performance, reliability, and scalability through best practices, monitoring, and hands-on technical guidance.
• Strategic & Cross-Functional Leadership: Drive collaboration across teams, translating technical goals for leadership and influencing long-term AI investments.
• Customer Innovation: Engage with strategic customers to co-create solutions, influence roadmaps, and ensure adoption of emerging capabilities.

Required Sills:

• 15+ years of experience in software engineering with at least 8+ years in engineering leadership experience managing multiple engineering teams driving complex initiatives.
• 3+ years in senior management (managed managers)
• Deep experience building large-scale enterprise applications, preferably in Field Service, or related domains (e.g., CRM, ERP).
• Foundational AI Knowledge : Exposure to modern AI/ML techniques, especially Large Language Models, RAG workflows, or agent-based systems.
• Track record of delivering AI-driven features from concept to production.
• Excellent verbal and written communication skills with ability to influence at all levels internally and externally.
• Experience with agile methodologies and acting as a Scrum Master.
• Hands-on knowledge of software engineering best practices including CI/CD, testing strategies, accessibility, and internationalization.
• Demonstrated ability in mentorship, technical leadership, and guidance to engineers and managers.
• Experience working on customer-facing products with fast release cycles and high reliability requirements.
• Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, or a related technical field.

Why Join Us?

• Shape the Future of Field Service – Drive groundbreaking AI- powered Field Service initiatives that fuels multiple Industry solutions
• High-Impact Strategic Role and site leadership for Field Service – Influence strategic decisions, collaborate with leadership, and set the pace for innovation in a fast-growing company.
• Growth Opportunities – Work alongside a talented group of engineers and leaders, expanding your knowledge and influence in a dynamic, forward-thinking environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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