The Role
Lead the post-sales customer journey across EMEA & APAC, focusing on customer success, driving revenue growth, and managing Professional Services P&L.
Summary Generated by Built In
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
At Emburse our mission is to help make our users’ lives – and their businesses – better. We are transforming how organizations manage corporate expenses, travel, and payments by humanizing work, automating manual tasks, and giving employees time back to focus on what matters most. We empower CFOs and finance leaders to provide their teams with simple, intuitive solutions that ensure compliance, drive cost savings, and deliver outstanding employee experiences. Today, we serve over 18,000 customers and 12 million users worldwide, including industry leaders such as Microsoft, Pinterest, Bosch, the Bill & Melinda Gates Foundation, and Estée Lauder.
As a Senior Director, Services EMEA & APAC at Emburse, you will own the full post-sales customer journey across our European and Australian markets. This includes Professional Services, Managed Services, and Customer Success, with a focus on delivering exceptional implementations, creating long-term recurring value, and ensuring customer outcomes that drive retention, growth, and profitability.
What You'll Do
- Define and execute the regional services strategy to deliver world-class customer experiences with measurable business impact.
- Build, lead, and mentor a high-performing multi-country team across Professional Services, Managed Services, and Customer Success.
- Manage the Professional Services P&L, driving revenue growth, delivery efficiency, and margin improvement.
- Expand and optimize Managed Services offerings to deliver recurring value and annuity revenue streams.
- Ensure implementation excellence, delivery quality, and scalable methodologies across markets and customer segments.
- Collaborate with global product, sales, and finance leaders to align services strategy with corporate objectives.
- Partner with system integrators and channel alliances to expand delivery capacity, pursue new growth opportunities, and co-sell implementation packages.
- Drive operational excellence through the implementation of playbooks, metrics, and platforms such as Salesforce and Gainsight.
What We're Looking For
- 15+ years of experience in B2B software (preferably SaaS), with a proven track record leading Professional Services, Customer Success, and/or Managed Services organizations.
- Strong domain expertise supporting the Office of the CFO in areas such as expense management, travel technologies, and payments.
- Demonstrated success scaling services and success motions across SMB, mid-market, and enterprise accounts.
- Solid financial acumen with experience managing P&L, revenue growth, and margin optimization.
- Proven ability to collaborate with partners and channel ecosystems to deliver services and drive joint growth opportunities.
- Exceptional leadership, communication, and cross-functional collaboration skills in a global, matrixed environment.
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Top Skills
Gainsight
Salesforce
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Emburse humanizes work by empowering business travelers, finance professionals and CFOs to eliminate manual, time-consuming tasks so they can focus on what matters most.
Emburse brings together some of the world’s most powerful and trusted expense and AP automation solutions, including Abacus, Captio, Certify, Chrome River, Nexonia and Tallie. The company’s innovative offerings, which are uniquely tailored for specific industries, company sizes, and geographies, are trusted by more than 4.5 million users in more than 120 countries. Over 14,000 customers, from start-ups to global enterprises, including Boot Barn, Grant Thornton, Telefónica, Lufthansa Systems, and Toyota rely on Emburse to make faster, smarter decisions, empower business travelers to recapture lost nights and weekends spent doing tedious expense management, and help make users’ lives -- and their businesses -- better.
