Senior Director of Sales Engineering

ABOUT THE ROLE 

Reporting to the Chief Revenue Officer, the Senior Director of Sales Engineering will be responsible for partnering with the Sales organization to achieve revenue objectives. This leader will ensure the VETRO prospect and customer have full understanding of the product offerings and are positioned to derive maximum value from the solution throughout the end-to-end customer journey. This role is responsible for all aspects of team leadership: strategy, planning, process improvement and execution.

ROLE RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Partner with Account Executives and Account Managers to achieve the quarterly and annual revenue objectives.
• Manage, build, and retain a team of Sales/Solutions Engineers that is able to successfully articulate the overall VETRO value proposition, vision and strategy to customers and prospects.
• Implement and enforce processes and procedures necessary to scale a successful Sales Engineering team.
• Provide Voice of the Customer insight to the Product Management, Engineering and Customer organizations.
• Develop a close working relationship with Post-Sales Implementation, Support, and Customer Management to ensure continuity between pre and post sales activities.
• Management Responsibility
  • Build a high-impact organization.
  • Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team.
  • Ensure team members are appropriately trained to handle day-to-day activities.
  • Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate. 
  • Prepare and deliver written team member performance reviews in accordance with company policy. 
  • Manage day to day team member issues and conflict resolution.=
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Drive the continual evolution of team processes and workflows to ensure the team meets the scaling needs of VETRO.

EXPERIENCE AND SUCCESS ATTRIBUTES 

• Minimum of 10 years of demonstrated success managing a team of high-performance B2B presales professionals, within an enterprise level SaaS product company.
• Prior experience in direct management of large, complex accounts – with a proven track record of achieving aggressive customer satisfaction goals.
• Ability to understand customer issues and map high level business issues to the technical solution and to provide a roadmap for customer success.
• The ability to accurately communicate customer requirements to Sales, Product, Engineering, and the C-Suite.
• Excellent written, verbal and presentation skills required.
• Prior experience working in a high growth, technology-based startup preferred.
• Ability to manage multiple priorities simultaneously and to meet difficult deadlines is a must.
• BA/BS degree (or equivalent; MBA or advanced degree preferred).

ADDITIONAL POINTS

• Ideal candidate will have some experience in the fiber management or infrastructure management sector. (Strongly preferred but not required).

All successful VETRO employees embody:

• Strong communication, high attention to detail, and a collaborative approach to work 
• Flexible and adaptable with a willingness to create positive change 
• Think critically and have a bias for action and problem solving
• Be an inquisitive lifelong learner with a desire to continuously learn new skills
• Have an ability to make decisions and move forward with limited information - an ability to “operate in the gray”

What we offer:

• Ability to work in a market-disruptive, growth-oriented business; with a mission to bridge the digital divide and enable better connectivity for all
• Competitive compensation and benefits package
• Medical, dental, vision, life & disability coverage, and 401(k) match
• Opportunity to work remotely, if desired
• Generous paid time off policy

About VETRO:

VETRO delivers the world’s best map-based SaaS platform to plan, design, build and operate the internet infrastructure that enables a connected and sustainable world. Our flagship Product VETRO FiberMap is purpose built for Internet Service Providers and others who own or manage fiber networks and need to share connected network data with partners in the broadband ecosystem. At VETRO, we are passionate about enabling better connectivity for all, and expediting time to value for our customers. The company is located in Portland, ME.

Everyone is welcome here. At VETRO, we strive to create an inclusive environment that empowers our employees. We know diverse teams make stronger teams, and we believe our products benefit from our diverse backgrounds and experiences. We are proud to be an equal opportunity employer and we invite all qualified applicants to apply.

Questions? We'd love to hear from you!