Senior Director, Revenue Operations

Reporting to the Chief Revenue Officer, the Revenue Operations Director plays a critical role in supporting the revenue team by integrating non-customer-facing activities across sales, marketing, customer service, and finance to drive growth through operational efficiency and ensure accountability to revenue. This position requires a blend of technical and analytical skills to manage the CRM system, analyze sales data, and improve sales processes, leveraging data and metrics to make informed decisions.

The Director of Revenue Operations supports our go-to-market strategy and strives for operational excellence across our revenue-generating functions implementing efficient processes to increase organizational productivity, planning, reporting, sales technology optimization and sales program implementation in addition to demonstrating company values, building internal relationships, influencing, and achieving results without direct authority. 

We are seeking someone that thrives in a matrixed environment with a strong focus on creating consent across multiple revenue functions. Successful track record of being a partner to marketing, sales, account management, customer service, product, operations, technical and finance leadership, with the ability to prioritize and balance driving key business objectives with requirements across multiple stakeholders.

Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.

We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!

Responsibilities (Duties)

• Manage and lead a team of growth operations professional (from top of funnel to customer experience)
• Engage with revenue leadership to build processes, systems, and measures to optimize the speed, accuracy, and effectiveness of our end-to-end customer acquisition process. Develop data-based recommendations to continuously improve our revenue and productivity

Process / Tools / Systems

• Drive the design and implementation of new/improved business processes with subsequently required CRM configurations and additional tools as needed. Support day-to-day operations of a rapidly growing go-to-market team, as well as identify and implement ongoing improvements as needed to maximize productivity, and funnel visibility.
• Proactively identify and implement improvements in current workflows and processes that will improve efficiency. Identify and eliminate process bottlenecks and inconsistencies
• Facilitate the sharing of leads and driving customer purchasing decisions for multiple products
• Partner with Compensation and Finance team in the modeling of incentive compensation structures for the Revenue organization, including documentation, distribution and administration
• Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent
• Support Sales and Finance on Pricing and Deal Management initiatives to adhere to internal controls
• Manage overall GTM technology stack to include vendor management, review and selection of new tools. Coordinating with technology and procurement teams.

Metrics / Insights

• Perform comparative analyses and reporting across the business to include return on investment and other related cost/benefit analyses
• Produce and review actionable and accurate sales reporting and sales tools for reps, managers, and leaders across teams
• Create executive level, manager, and rep documentation, reports, analysis, and actionable dashboards to ensure alignment, data consistency, and recommendations. 
• Partner with sales management and marketing to monitor and optimize the funnel conversion and pilot program processes
• Work with the Sales Leadership Teams and colleagues to enable accurate business planning, pipeline forecasting, and methodology adoption to track sales results with periodic metrics/KPI reporting and insights
• Support and lead the creation and delivery of executive and cross-functional deliverables to include client business reviews, board and executive reviews, and strategic planning 

Learn

• Partner with cross-functional groups to facilitate sharing of best practices, implementation of continuous improvements and ongoing effective sales training programs

Qualifications

• Bachelor’s Degree in Business Administration, Marketing or a relevant field, advanced degree preferred.
• Minimum 8+ years of experience in sales operations within a technology company.
• Expertise in CRM systems (Salesforce), data analytics platforms, and sales enablement tools.
• Exceptional analytical abilities with a track record of leveraging data to drive strategic decisions.
• Proven leadership skills with experience building and mentoring high-performing teams.
• Excellent communication skills, with the ability to foster collaboration and alignment.