The Role
Lead strategy and execution for GoKwik's shared platform, building reusable services, APIs, data contracts, and governance to accelerate product development, drive adoption, ensure scalability, reliability, and cross-product consistency across merchant environments.
Summary Generated by Built In
About GoKwik
Why This Role Matters
What You'll OwnPlatform Strategy & Vision
Who You Are
Why GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes around $2B in GMV, and continues to strengthen its AI-powered infrastructure. As we expand our product ecosystem, we're investing in a robust platform foundation that enables faster innovation, greater scalability, and seamless experiences across all our products.
Why This Role Matters
As the Senior Director – Platform Product Management, you will define and lead the strategy for the shared platform that powers GoKwik's entire product ecosystem. This is a high-impact leadership role responsible for building reusable platform capabilities that accelerate product development, improve reliability, and ensure consistency across merchant experiences.
Working closely with Product, Engineering, Data, AI, Security, and Business leaders, you will drive platform adoption, establish governance, and shape the long-term technical foundation that enables GoKwik to scale efficiently across products, merchants, and commerce platforms.
What You'll OwnPlatform Strategy & Vision
- Define the long-term vision, roadmap, and priorities for GoKwik's platform ecosystem.
- Build reusable platform capabilities that enable multiple product teams to innovate faster.
- Balance short-term business priorities with long-term platform investments and technical scalability.
- Own shared services, APIs, data contracts, common workflows, and reusable platform components.
- Drive platform standardization across authentication, data models, integrations, infrastructure, and developer tooling.
- Ensure platform capabilities support multiple merchant environments, including Shopify, custom storefronts, and other eCommerce platforms.
- Partner with Product leaders to ensure new features are designed for extensibility, reusability, and multi-platform compatibility.
- Review product requirements and technical designs to ensure alignment with platform standards.
- Make strategic decisions on what should become shared platform capabilities versus product-specific implementations.
- Drive adoption of shared services, APIs, and reusable components across engineering and product teams.
- Reduce duplicate systems, fragmented implementations, and one-off product builds.
- Establish governance processes around platform standards, architecture reviews, migration plans, and exception management.
- Define and monitor platform success metrics across adoption, reliability, migration progress, platform velocity, and internal customer satisfaction.
- Own visibility into platform migrations, dependencies, milestones, risks, and execution plans.
- Partner with Engineering leaders on architecture, scalability, reliability, observability, deployment strategies, and platform SLAs.
- Collaborate with Data Engineering, BI, AI, Security, Compliance, and Legal teams to embed governance, privacy, consent, and regulatory requirements into platform design.
- Improve internal developer experience through better documentation, discoverability, onboarding, and platform usability.
- Lead cross-functional operating cadences, including roadmap reviews, design reviews, adoption reviews, and stakeholder communication.
Who You Are
- 10–15 years of product management experience, with 5–8+ years leading platform products or technically complex product areas.
- Proven experience building platform products within B2B SaaS, fintech, commerce infrastructure, payments, developer platforms, API platforms, data platforms, or shared-services environments.
- Strong technical product expertise across APIs, distributed systems, platform architecture, data flows, scalability, reliability, and platform trade-offs.
- Comfortable partnering with senior Engineering leaders and contributing meaningfully to architecture and technical design discussions.
- Experienced in driving platform adoption across multiple product and engineering teams without direct authority.
- Strong product judgment with the ability to balance business priorities, platform investments, compliance, and engineering constraints.
- Excellent executive communication, stakeholder management, and decision-making skills.
- Thrives in high-growth, fast-paced environments with significant ownership and ambiguity.
- Thinks in systems, reusable capabilities, service boundaries, governance, and long-term leverage rather than individual product features.
- Comfortable challenging architectural decisions while maintaining strong partnerships with engineering teams.
- Operates as both a strategic product leader and a hands-on execution owner for complex, cross-functional initiatives.
Why GoKwik
At GoKwik, you'll shape the platform that powers every product we build. This role offers the opportunity to influence company-wide architecture, accelerate innovation across multiple product lines, and build scalable technology that serves thousands of merchants globally. If you're passionate about platform thinking, solving complex systems problems, and enabling teams to move faster through great infrastructure and product design, you'll have the autonomy, ownership, and impact to define the next phase of GoKwik's platform journey.
Skills Required
- 10-15 years of product management experience
- 5-8+ years leading platform products or technically complex product areas
- Proven experience building platform products in B2B SaaS, fintech, commerce infrastructure, payments, or developer/API/data platforms
- Strong technical expertise across APIs, distributed systems, platform architecture, data flows, scalability, and reliability
- Experience partnering with senior engineering leaders and contributing to architecture and technical design
- Track record of driving platform adoption across multiple product and engineering teams without direct authority
- Excellent executive communication, stakeholder management, and decision-making skills
- Experience defining governance, architecture reviews, migration plans, and platform success metrics
- Comfortable operating in high-growth, fast-paced environments with significant ownership and ambiguity
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The Company
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
