At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
As a Product Manager at Talkdesk, you'll become the voice of our customers and market, translating vision into product requirements alongside our engineering team.
As part of a Data Platform team, you’ll play a key role in advancing our data platform, delivering innovative solutions for both internal and external stakeholders. Every day, your team will craft technological innovations that power our data platform, enabling advanced reporting, AI-powered insights, and natural language interfaces to data. You'll help shape the data backbone behind dashboards, strategic insight packs, visualizations, new smart data sources, and solutions that drive better decisions across our company and for our customers.
You'll be the go-to person and real owner of your product - detailing plans, scope, and delivery of our cutting-edge Data Platform and its features. If you're excited about working with a dynamic, intellectually stimulating team using the latest Data technologies to power real-time and batch data use cases, the Data Platform team is made for you. Your impact will be felt daily as customers seamlessly interact with our data through intuitive and easy to use interfaces.
Responsibilities
- Translate stakeholder input, market research, and strategic goals into clear, actionable product requirements.
- Create and maintain product documentation, including Product Design Documents (PDD), GAP analyses, and technical specifications.
- Capture, analyze, and leverage customer insights to drive product decisions
- Analyze product metrics and propose data-driven product improvements and experiments
- Monitor post-launch product performance metrics to evaluate success and identify opportunities for improvement
- Lead continuous iteration cycles based on performance data and user feedback
- Prioritize and manage bugs and feature requests effectively
- Collaborate cross-functionally with engineering, design, and business teams
- Lead the product development lifecycle from conception to launch and beyond
Background
- Bachelor's degree in Business, Engineering, Computer Science, or related field
- 3+ years of experience as a product manager, data analyst, or similar role
- Experience working with data products, analytics, or data-driven decision-making (highly desirable)
- Previous hands-on or project experience in data engineering or AI-powered data interfaces (plus)
- Ability to translate complex data concepts into intuitive user experiences.
- Experience defining and tracking product success metrics and implementing data-driven improvements
- Experience with Agile methodologies and product management tools
- Excellent verbal and written communication skills
- Proven ability to exercise agency, take ownership, and drive results independently
- Strong consultative skills and ability to build productive relationships
- Skilled in roadmap creation, requirement documentation, and stakeholder management
Why Join
- Work with cutting-edge data technologies and outstanding individuals
- Make a direct impact on how customers interact with and derive value from data
- Be part of a collaborative culture that values creative problem-solving, continuous learning, and innovation
- Opportunity to shape natural language data interfaces in the customer experience space
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
