Gap (gapinc.com).
Jobs
Senior Director, Organizational Change Management - Product to Market Transformation (San Francisco or New York City Based)
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Senior Director, Organizational Change Management - Product to Market Transformation (San Francisco or New York City Based)
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The Role
Leads enterprise organizational change management and learning strategy for a multi-year transformation. Oversees change impact analysis, stakeholder engagement, communications, training, adoption, readiness, measurement, and value realization. Builds and manages OCM and L&D teams, change networks, governance, learning journeys, executive partnerships, and sustainment programs across diverse audiences.
Summary Generated by Built In
About the RoleSenior Director, Organizational Change Management leads the Organizational Change Management (OCM) and Learning & Development (L&D) for a multi-year, enterprise-wide, transformational initiative for Gap, Inc. This role is responsible for delivering the change, communications, and enterprise learning strategies that drive adoption, build capability, and measure value realization for the programs objectives. You’ll partner closely with business leaders, HR, PMO, IT, and Communications to ensure people, processes, and technology changes land successfully and sustainably.What You'll Do
- Strategy and Leadership
- Lead the integrated OCM and L&D strategy for IndigoX aligned to program milestones and business outcomes.
- Build and lead a high-performing team of OCM practitioners, L&D designers, facilitators, and change communications specialists.
- Establish governance, operating rhythms, and standards for change execution, learning delivery, and measurement.
- Serve as a trusted advisor to executive sponsors and program leadership, coaching leaders on change sponsorship and behaviors.
- Change Management Execution
- Own the comprehensive change strategy (stakeholder engagement, impact assessments, change readiness, communications, training, and reinforcement).
- Direct change impact analyses; define personas, journey maps, and adoption paths across audience segments (field, corporate, technical, vendor).
- Scale a change champion network; equip leaders and managers with toolkits and talking points.
- Partner with PMO and Tech to embed OCM in delivery cadences (stage gates, sprint reviews, release planning).
- Oversee change risks and issues; implement mitigation and reinforcement strategies to sustain behavior change.
- Learning & Development
- Own the L&D strategy for IndigoX, from capability needs analysis to curriculum design and delivery across modalities
- Build persona-based learning journeys; define certification or accreditation pathways where relevant.
- Oversee learning technology enablement,measurement, and reporting.
- Drive capability building, reskilling/upskilling, and manager enablement programs tied to IndigoX adoption.
- Communications and Engagement
- Partner with Corp Comms on the IndigoX change communications strategy; craft clear, compelling messages and narratives tailored to diverse audiences.
- Establish a drumbeat of communications (executive updates, roadshows, demos, office hours) that drive awareness and advocacy.
- Partner with internal comms/brand teams to ensure alignment, tone, and reach across channels.
- Measurement and Value Realization
- Define KPIs and dashboards for adoption, engagement, training effectiveness, time-to-proficiency, and business outcomes.
- Set success criteria and leading indicators; run readiness reviews and post-implementation sustainment plans.
- Conduct benefits realization reviews, lessons learned, and continuous improvement cycles across waves/releases.
- Operations
- Standardize templates, playbooks, and toolkits; enable reusable assets across waves and workstreams.
- Required
- 12+ years of experience in organizational change management and learning & development, including 5+ years leading large-scale transformations.
- Demonstrated success designing and executing enterprise OCM and L&D strategies for complex, multi-year programs.
- Strong leadership experience building and managing cross-functional teams and change networks.
- Expertise in change methodologies (e.g., Prosci/ADKAR, Kotter, CCMP) and learning design principles.
- Proven ability to partner with executive sponsors and communicate effectively with all levels, from frontline to C‑suite.
- Data-driven approach; experience defining KPIs, building dashboards, and using insights to drive action.
- Excellent storytelling, facilitation, and written communication skills.
- Preferred
- Experience in large-scale technology-enabled transformations
- Experience in retail change enablement
- Background in HR, Talent, or OD strongly preferred.
Skills Required
- 12+ years of experience in organizational change management and learning and development
- 5+ years leading large-scale transformations
- Experience designing and executing enterprise OCM and L&D strategies for complex, multi-year programs
- Experience building and managing cross-functional teams and change networks
- Expertise in change methodologies such as Prosci/ADKAR, Kotter, or CCMP, plus learning design principles
- Ability to partner with executive sponsors and communicate with frontline through C-suite audiences
- Data-driven experience defining KPIs, building dashboards, and using insights to drive action
- Excellent storytelling, facilitation, and written communication skills
- Experience in large-scale technology-enabled transformations
- Experience in retail change enablement
- Background in HR, Talent, or Organizational Development
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
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The Company
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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