Why Icertis
At Icertis, we believe how we do business matters just as much as what we achieve. Our values-driven culture, combined with our leadership in Contract Lifecycle Management (CLM), creates a collaborative, high-energy environment where employees can do meaningful work and grow. Together, we’re on a mission to become the world’s leading contract intelligence platform, and we’re having a lot of fun building it along the way.
Why This Role
Icertis is launching a new Center of Excellence to support our AI-first, legal-centric products. This team will partner directly with enterprise customers, including companies like Microsoft, Accenture, and Hewlett Packard Enterprise, to design real-world AI use cases, optimize AI-powered contract review playbooks, and develop custom prompts that bring legal workflows to life. This role blends legal expertise with AI innovation, helping customers streamline contract reviews, strengthen negotiation strategies, and bring greater speed, consistency, and insight to their daily work.
You’ll have the opportunity to make a real impact, shaping both the customer experience and how our product evolves. It’s a dynamic role where you’ll wear several hats: trusted advisor, LegalOps and contracting expert, product specialist, and solution architect. Ultimately, your goal is to help customers unlock the full power of Icertis and drive meaningful success for themselves, their teams, and their organizations.
#LI-AA2
ResponsibilitiesWhat You’ll Be Doing
Customer Consultant – Partner with customers to understand their legal and operational needs and translate them into effective platform solutions.
Customer Coach – Guide customers in getting the most out of the Icertis platform by sharing best practices and driving strong product adoption.
Customer Success Partner – Support customers as they implement AI-powered playbooks and prompts through testing, iteration, and continuous improvement.
Product Advisor – Bring insights from customer engagements back to the product team to help shape product enhancements, roadmap priorities, and strategic direction.
Team Builder – Play a key role in building and scaling our Legal AI Center of Excellence, helping develop processes, knowledge, and best practices for the team.
QualificationsWho You Are
To thrive in this role, you are:
- A fast learner who quickly adapts to new technologies and concepts
- A problem solver who enjoys tackling complex challenges
- A self-starter who takes initiative and ownership
- A clear communicator who can simplify complex ideas
- A creative and flexible thinker who approaches challenges from multiple angles
- A strong collaborator with excellent stakeholder management skills
Basic Requirements
- Fluent in English (additional languages are a plus)
- Experience reviewing commercial contracts
- Experience working with AI tools and prompt writing
Experience Expectations
Legal Expertise
- 5+ years of experience in commercial contract drafting, review, and negotiation
- Strong knowledge of common contract provisions across agreements such as NDAs, MSAs, SaaS agreements, vendor agreements, and licensing agreements
- Experience developing or working with contract playbooks, review guidelines, or negotiation protocols
Technical & AI Skills
- Experience working with AI tools and prompt engineering
- Comfort with technology platforms and the ability to learn new systems quickly
- Strong analytical and problem-solving skills with attention to detail
- Ability to translate legal concepts into structured guidance for AI systems
Relationship & Communication Skills
- Excellent communication and presentation skills
- Experience working directly with customers or internal stakeholders
- Ability to manage multiple customer engagements simultaneously
- Professional presence when working with enterprise-level customers, including general counsel and senior legal leaders
- Strong cross-functional collaboration skills
Salary Range:
Min [$170,000] - Max [$260,000] USD per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.
Location: Candidates must be based in New York City
Our Commitments
Icertis is committed to:
- Supporting employees’ and their families’ physical, mental, and financial well-being.
- Accelerating Icertians’ careers.
- Making a social and environmental impact in our communities.
- Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
- Generous holidays, including the 4th of July week off (paid).
- Free professional and leadership coaching.
- Annual personal development allowance.
What we offer:
- Robust medical, dental, vision, and mental health benefits.
- Employee Assistance Program (EAP).
- Equity (RSUs) and shared ownership in the company.
- Generous 401(k) match.
- Flexible work environment.
- Paid maternity and paternity leave.
- Generous holiday and PTO program.
- CaaS (Coaching as a Service).
- Annual personal development allowance.
- 7 Days for Humanity – seven paid volunteer days annually.
- Global and regional DEIB steering committees and employee resource groups (ERGs).
- Global DEIB training programs and guest speakers throughout the year.
About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the Team
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About the TeamWho we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
Skills Required
- 5+ years of experience in commercial contract drafting, review, and negotiation
- Experience working with AI tools and prompt writing
- Strong knowledge of common contract provisions across agreements
- Excellent communication and presentation skills
Icertis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Icertis and has not been reviewed or approved by Icertis.
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Fair & Transparent Compensation — Pay is described as competitive in select roles and markets, and bands for functions like sales and engineering often track broader tech‑market levels. This points to compensation that can align well with market for certain functions and geographies.
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Retirement Support — A 401(k) with company match is employer‑verified in the U.S., indicating solid retirement benefits in core markets. This provides a clear foundation of long‑term financial support.
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Leave & Time Off Breadth — Vacation and paid time off are employer‑verified in the U.S., and programs such as “7 Days for Humanity” and an additional July 4th break extend time‑off options. Together these elements reflect a broad mix of leave offerings beyond standard PTO.
Icertis Insights
What We Do
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
