Jobs at Icertis

Lead end-to-end product marketing strategy and go-to-market execution for a flagship AI product. Responsibilities include positioning, messaging, launches, competitive intelligence, sales enablement, demand generation, content, campaigns, analyst engagement, and product evangelism. The role partners with product leadership and cross-functional marketing teams to translate complex AI capabilities into compelling market narratives for enterprise, SMB, and mid-market audiences.

Lead AMER solutions advisory to support sales by demonstrating Icertis solutions, developing strategic CLM proposals, driving thought leadership and innovation, advising customers, and collaborating with sales and product teams to ensure adoption and satisfaction.

Lead and support enterprise-scale SQL Server and Azure SQL environments with 24x7 production coverage. Own HA/DR, performance tuning, security, Azure networking, migrations to Azure, automation (PowerShell/Python), monitoring/alerting, cost optimization, and cross-functional SOPs to ensure operational reliability and fast incident resolution.

Design and develop enterprise web applications using ASP.NET MVC, Web API, SQL Server, JavaScript, jQuery, and Kendo UI. Define architecture and design patterns, lead and mentor technical teams, manage production incidents and support, perform RCA, and improve performance, scalability, security, and reliability. Collaborate with business, product, and support teams and participate in release planning and production readiness.

Serve as a functional consultant for the Icertis platform: work with global customers to implement and configure features, answer product questions, create knowledgebase/training materials, follow CRM processes, provide technical/functional guidance, and support customers in shifts with occasional travel.

Lead DevOps platform architecture and delivery across the engineering ecosystem. Design secure, scalable IaC and CI/CD toolchains (Terraform, Ansible, ARM, Azure DevOps, GitHub Actions), enable self-service provisioning, manage Kubernetes/AKS container lifecycles, build automation APIs (PowerShell, Python/FastAPI), integrate observability (Datadog, Prometheus, ELK), drive incident response and reliability, and set enterprise standards and reusable DevOps frameworks.

Lead structured win/loss analysis and translate market signals into decision-ready recommendations for pricing, product, packaging, positioning, and GTM. Quantify revenue impact, prioritize repeatable gaps, partner with Sales/Product/Finance, and deliver leadership readouts to improve win rates and inform pricing and packaging strategy.

Lead pre-sales solution engineering for enterprise CLM, designing AI-powered architectures, delivering demos/POCs, building executive business cases, advising on Azure AI and integrations (CRM/ERP/middleware), evangelizing generative AI, guiding AI governance, and mentoring junior solution engineers to accelerate pipeline and deal velocity.

Provides advanced technical customer support through troubleshooting, workarounds, enhancement fulfillment, hot fixes, patches, and deployment support. Develops knowledge-base content, tracks bugs, supports product quality, and collaborates with customers and development teams. Mentors team members, participates in hiring, follows CRM and agile processes, and applies software development expertise to resolve customer issues. Travel to customer locations may be required.

Provides advanced technical support by troubleshooting complex software issues, developing and maintaining .NET and SQL support tools, conducting root cause analysis, documenting solutions, and collaborating with product and development teams. The role also improves support processes, ensures data security, communicates with customers and internal teams, and mentors junior engineers.

Work with U.S. government agencies and contractors to design, configure, and implement enterprise CLM solutions in regulated environments. Conduct discovery and design workshops, translate business requirements into platform configurations, configure workflows/forms/business rules/permissions, support UAT and demonstrations, and collaborate with architects and delivery teams to ensure compliance with federal regulations and security requirements.

Lead solutions advisory for the AMER region by supporting sales with expert Icertis demonstrations, developing strategic CLM solutions, researching market trends, and advising customers. Collaborate with sales and product teams to design tailored proposals, maintain strong customer relationships, and drive innovation and thought leadership in contract lifecycle management.

Lead technical architecture and delivery of enterprise-scale data platforms and applications using Microsoft technologies. Own SQL/database architecture, performance tuning, ETL/data warehousing, observability, CI/CD, and mentor engineering teams to ensure scalable, maintainable, high-performance solutions.

Lead the design, development, and delivery of enterprise software solutions for Public Sector customers, ensuring compliance and technical excellence.

Lead and grow a portfolio of enterprise accounts, drive cross-sell/upsell of Icertis AI-enabled SaaS, manage escalations, build CxO relationships, collaborate on account plans, and represent the company at events.

Own and grow a portfolio of enterprise accounts for Icertis, driving retention, cross-sell/upsell of AI-embedded SaaS solutions, managing escalations, building CxO relationships, collaborating on account plans, and representing the company at events.

Partner with Sales across EMEA to design and present tailored enterprise CLM solutions, lead demos and workshops, respond to RFPs/RFIs, support deal-closing, and represent the company at events while relaying customer insights to Product.

Lead and scale a global SDR organization to transform it from lead-response into a strategic account engagement engine. Build operating models, AI-enabled SDR playbooks, align SDR to GTM and Enterprise Sales, drive pipeline creation and conversion, develop managers and teams, and personally support high-priority strategic opportunities.

The Senior Manager of Enterprise Systems leads the team, directs the technology strategy, manages finance systems, and ensures system integration and compliance.

The Lead Functional Consultant will manage customer requirements and implementations of Icertis solutions, ensuring customer satisfaction and quality across multiple engagements. Responsibilities include requirement gathering, functional design, and contributing to the internal consulting capability.