Jobs at Icertis

Lead solutions advisory for the AMER region by supporting sales and customers through expert demonstrations, strategic proposals, contract lifecycle management guidance, and thought leadership. Partner with sales and product teams to develop tailored solutions, identify market opportunities, advise customers, and drive innovation. The role also involves customer relationship management, team compliance, partner programs, enablement, and business growth.

Lead solutions advisory for the AMER region by supporting sales and customers, demonstrating Icertis solutions, developing strategic proposals, and providing contract lifecycle management expertise. The role requires thought leadership on AI and technology trends, customer relationship development, market research, cross-functional collaboration, and team leadership to drive acquisitions, enablement, partner programs, and business growth.

Leads public-sector solutions advisory strategy for Icertis across GovCon, Federal, SLED, and higher education markets. Partners with sales, product, engineering, legal, and customer stakeholders to design and present CLM solutions, lead pre-sales engagements, provide thought leadership, monitor regulatory trends, influence product roadmaps, mentor the advisory team, and drive metrics including win rates, adoption, pipeline impact, and customer satisfaction.

Leads solutions advisory for the AMER region by supporting sales, delivering expert product demonstrations, developing strategic proposals, and advising customers on contract lifecycle management. Drives thought leadership, technology and AI innovation, customer relationship development, market research, partner enablement, and cross-functional collaboration with sales and product teams. Provides leadership and ensures adherence to organizational standards and best practices.

Leads public-sector solutions advisory strategy for GovCon, Federal, SLED, and higher education markets. Designs and demonstrates CLM solutions, directs pre-sales workshops and proofs of concept, develops thought leadership, advises senior stakeholders, influences product roadmaps, mentors the advisory team, tracks sales metrics, and represents Icertis at industry events. Requires expertise in public-sector procurement, compliance, regulated contracting, and enterprise software pursuits, with travel up to 30%.

Leads Icertis’ global Industry Advisory organization, developing industry strategies, value-selling frameworks, ROI models, transformation roadmaps, and executive customer engagements. Partners with sales, product, marketing, engineering, and customer success to influence product direction, accelerate growth, and establish Icertis as a thought leader. Builds and coaches a global advisory team while advising executives on market trends, customer priorities, competitive dynamics, and AI-enabled business transformation.

Develops and maintains enterprise reporting solutions using Power BI, SSRS, and SQL Server. Translates business requirements into dashboards, reports, data models, KPIs, and scalable analytics solutions. Responsibilities include performance optimization, data validation, troubleshooting, governance, stakeholder collaboration, production support, code reviews, mentoring, and reporting automation.

Lead the architecture, development, and delivery of enterprise DevOps platforms, automation, tooling, and infrastructure across the application lifecycle. Design secure, scalable self-service provisioning and deployment capabilities using Azure DevOps, GitHub Actions, infrastructure as code, Kubernetes, and observability tools. Build internal APIs and developer tooling, establish architectural standards, support incident response and root-cause analysis, and collaborate with engineering, SRE, CloudOps, security, and IT teams.

Build and evolve full-stack, front-end experiences that bring generative AI capabilities to enterprise users. The role involves designing intuitive interfaces, contributing across client and server-side technologies, influencing product direction, and solving ambiguous problems in a fast-moving startup-oriented environment. Engineers will work with JavaScript/TypeScript, React, Python, SQL, databases, CI/CD, Git, and OpenAI or Anthropic models while helping shape AI-powered contract intelligence.

Create and maintain product documentation, including user guides, help articles, and knowledge base content. Edit existing materials, structure information clearly for users, and collaborate with engineers, product managers, and experienced writers to understand product features. Explore AI tools to improve documentation workflows and productivity.

This role leads the global demand generation strategy, focusing on driving pipeline and revenue through integrated campaigns and sales enablement.

Lead complex, multi-year SaaS implementations for federal and government contractor clients. Manage program planning, delivery, budgets, risks, KPIs, cross-functional teams, stakeholder relationships, compliance requirements, and continuous improvement. The role requires experience with Federal, GovCon, or aerospace and defense programs, regulated environments, AI-powered solutions, and high-security settings.

Drive adoption, value realization, retention, and expansion across strategic customer accounts using the Icertis platform. Build executive relationships, develop customer success plans, identify risks and growth opportunities, lead business reviews, manage escalations, and advocate for customers internally. The role requires fluent German and English, strong stakeholder influence, AI and intelligent automation experience, and willingness to travel up to 30%.

Provide Level 3 technical support for UK government customers, diagnosing complex issues and delivering code-level fixes. Support go-live activities through workflow updates, UI changes, report creation, database scripting, integration configuration, hotfixes, patches, and upgrades. Collaborate with development teams, manage customer requests through CRM processes, create knowledge-base content, respond to enhancements, and participate in an on-call rotation. The role requires SC clearance eligibility, a British passport, and occasional customer visits.

Administer sales commission calculations, plans, quotas, crediting rules, accruals, payouts, and reconciliations. Support ASC 606 compliance, capitalization and amortization documentation, audits, SOX controls, month-end close, and variance analysis. Develop commission analytics, resolve disputes, administer SAP Commissions, improve processes, and support compensation plan rollouts and system testing.

Leads functional consulting and customer support for the Icertis ICI platform. Advises global customers on product capabilities, configuration changes, implementations, enhancements, and user experience improvements. Develops training and knowledgebase materials, manages customer requests through CRM processes, resolves issues, and provides functional and technical guidance to team members. Requires strong customer communication, implementation experience, support-process expertise, and willingness to work rotational shifts and travel to customer locations.

Leads Icertis’s DACH Solution Advisory practice, managing a distributed team and partnering with Sales and executive customers on strategic enterprise software opportunities. Responsibilities include solution design, value storytelling, demonstrations, workshops, proof-of-value initiatives, executive presentations, and AI-enabled solution selling. The role also drives presales process optimization, collaborates with Product, R&D, partners, and system integrators, and supports pipeline growth and deal closure across the DACH market.

Leads enterprise implementations of Icertis AI-powered contract intelligence solutions. Responsibilities include discovery workshops, requirements analysis, solution design, configuration, AI extraction validation, contract migration, testing, customer training, stakeholder management, and go-live readiness. The consultant partners with Product, Engineering, Data Migration, Prompt Engineering, and Customer Success teams to deliver measurable customer outcomes and improve implementation best practices.

Maintain and troubleshoot cloud-native applications across Azure, AWS, Windows Server, IIS, and AKS. Support deployments, upgrades, rollbacks, CI/CD pipelines, monitoring, and log analysis. Diagnose incidents, resolve technical issues, follow security and compliance practices, and collaborate with development, DevOps, and security teams. The role includes rotational on-call and designated project shifts.

Design and implement secure, scalable web application features; lead Agile development teams; identify solutions and risks; write and troubleshoot code; review code quality and architecture; deliver maintainable software; mentor technical teams; and collaborate with technical and functional stakeholders.