About Moloco:
Moloco is an AI-native performance advertising company, bringing the power of AI advertising to the open internet. Founded in 2013 by machine learning engineers who had built AI advertising systems inside the world's largest technology companies, Moloco began from a shared mission: to build that same engine for the open internet.
Today, Moloco is one company with two businesses, built on the same compound AI system. Moloco Ads is our AI-native performance advertising platform, helping mobile app marketers acquire, retain, and re-engage high-value users across the open internet. Moloco Commerce Media is our AI-native retail media platform, enabling retailers and marketplaces to turn their platforms into thriving ad businesses. Both are powered by CARA (Compound Ad Recommendation Architecture), the AI system behind every Moloco product.
At Moloco, we bring together those who've already solved hard problems and those with the drive to. Here, we work on some of the complex problems in AI advertising, at a scale and level of sophistication very few companies can offer. Come build what's next.
The Impact You’ll Be Contributing to Moloco:
The Senior Director, IT leads Moloco's global IT strategy, operations, and employee technology experience, building and scaling secure, reliable, and cost-effective services across the Americas, EMEA, and APAC. You will lay the groundwork for responsible, scalable integration of AI into daily workflows while leading a global team of IT managers and engineers who own the roadmap for end-user computing, collaboration, and core corporate infrastructure. In partnership with Security, Workplace, People, and Finance, you ensure these systems are robust, easy to use, and aligned with Moloco's business and security priorities.
As a member of the leadership team, you set the direction for how technology and AI enable Moloco's mission and serve as a trusted strategic advisor to executive leadership and business units on technology strategy, IT transformation, and AI adoption. You influence company culture, ensure technology is a competitive advantage, and help leaders understand competitive implications, organizational readiness, and how emerging technologies reshape our capabilities and risk profile.
The Opportunity:
IT Strategy & Leadership
- Define and drive a multi-year IT strategy and roadmap aligned with Moloco's growth, security posture, and hybrid/remote working model.
- Partner with the CISO and cross-functional leaders (Security, Workplace, People, Finance, Engineering) to ensure IT capabilities support business priorities.
- Translate business goals into clear IT objectives, success metrics, and investment plans.
- Serve as a thought leader and trusted advisor to the executive team and business units on technology strategy, innovation priorities, and digital transformation, helping leaders understand competitive implications and organizational readiness for technology-driven change.
AI Strategy & Adoption
- Develop and champion an IT-led AI adoption roadmap that includes tooling strategy (selection, procurement, licensing), pilot programs with measurable success criteria, change management, and org-wide rollout plans; demonstrate early wins and build organizational confidence.
- Build and mentor IT team capabilities in AI operations, model management, prompt engineering, vendor evaluation, and tool troubleshooting; foster a culture of experimentation, continuous learning, and responsible AI practices.
- Monitor and evaluate emerging AI trends, tools (LLMs, agentic systems, RAG frameworks), vendor landscape, and competitive developments; regularly reassess and evolve Moloco's AI infrastructure and adoption strategy.
- Serve as the visible champion and trusted advisor for responsible AI integration, communicating vision and best practices to all levels, demystifying AI, and collaborating with People/L&D on training and competency development to help teams thrive in an AI-augmented environment.
Global IT Operations & Service Delivery
- Lead global IT operations across Americas, EMEA, and APAC, overseeing regional IT managers and on-site/remote support teams.
- Own the IT service catalog and end-to-end service management processes (incident, request, problem, and change management).
- Establish and manage SLAs and KPIs for responsiveness, reliability, and employee satisfaction; drive a high-touch, customer-service mindset in the team.
- Oversee help desk, endpoint management, collaboration tools, identity and access management, office IT, and AV support for our key hubs (MPK, London, Seoul) and remote employees.
Infrastructure, Tools & Automation
- Own the architecture and operations of Moloco's corporate IT infrastructure, including networks, Wi-Fi, VPN, device fleet, and core SaaS platforms (e.g., Google Workspace/M365, Okta, Zoom/Meet, Slack, ticketing, asset management).
- Drive standardization, automation, and lifecycle management for hardware, software, and configurations, including joiner/mover/leaver processes.
- Partner with Security and Engineering on zero-trust, identity-first approaches and secure-by-default configurations.
Security, Risk & Compliance (in close partnership with CISO/GRC)
- Implement and enforce IT security policies, device management standards, and access controls across all regions.
- Support audit, risk, and compliance efforts (e.g., SOC 2, ISO 27001, GDPR, SOX as applicable) through strong IT controls, documentation, and evidence gathering.
- Lead IT incident response for technology-related disruptions and collaborate with Security on security incidents, root-cause analysis, and preventive actions. Ensure AI-related security and compliance requirements are integrated into IT governance, data handling practices, and vendor risk assessments.
People Leadership & Org Development
- Manage and grow a high-performing global IT organization, including IT managers in Americas/EMEA/APAC and regional IT/AV and desktop support engineers.
- Clarify roles, goals, and career paths; provide regular coaching, feedback, and development opportunities.
- Foster a culture of ownership, transparency, and continuous improvement, aligned with Moloco's values and performance expectations.
- Own IT budget planning and spend management, balancing service quality, scalability, cost efficiency, and AI infrastructure investments.
Change Management & Employee Enablement
- Lead IT aspects of company-wide rollouts (new tools, device programs, office openings/expansions, security initiatives, AI adoption waves), ensuring smooth change management and adoption.
- Partner with Workplace, People, and L&D to create clear guides, training, and communications so employees understand how to best use our tools and services, including AI capabilities.
- Act as a visible, trusted partner to leaders and employees, helping teams work more effectively through technology and responsible AI integration.
How Do I Know if the Role is Right For Me?
- 12+ years of progressive IT experience, including 5+ years leading global IT teams in a high-growth, technology-driven company.
- Demonstrated success leading end-user computing, collaboration platforms, and office IT/AV at scale across multiple regions.
- Deep understanding of enterprise SaaS ecosystems, identity and access management, device management (e.g., MDM), and network infrastructure.
- Experience operating in a security-first environment, partnering with CISO/GRC teams and supporting relevant compliance frameworks (e.g., SOC 2, ISO 27001, GDPR, SOX).
- Proven ability to build and lead distributed teams, including managers and individual contributors, across multiple time zones.
- Strong stakeholder management and communication skills, comfortable engaging with executives and cross-functional partners.
- Track record of driving operational excellence, automation, and process maturity in IT service delivery.
- Hands-on experience with AI/ML tools, platforms, or infrastructure; familiarity with LLMs, generative AI, prompt engineering, or AI integration in enterprise settings is a strong plus.
- Experience developing governance, security, and adoption strategies for emerging technologies in fast-moving environments.
- Experience serving as a strategic advisor to executive leadership on IT and digital strategy; track record of shaping organizational strategy through technology leadership.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; advanced degree and/or certifications (e.g., ITIL, CISCP, CISM) are a plus.
Compensation & Benefits
U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic life insurance, and well-being benefits and perks. U.S.-based employees also receive up to 12 scheduled paid holidays per calendar year and one Thrive Day off per quarter. Additionally, all employees have Flexible Time Off (FTO).
The successful candidate may be eligible for a bonus and equity awards. Eligibility and amounts are determined by performance and the terms of the applicable plans.
The location for this role is listed above. For base pay range purposes, location-based compensation is grouped into the following regions. Your region is determined by your assigned work location.
- Region A: Menlo Park Office, New York Office, SF Bay Area, New York Metro Area
- Region B: Seattle Office, Seattle, Los Angeles/Orange County, San Diego, Austin, Boston, Washington DC Metro Area, Miami
- Region C: All other U.S. locations
Salary Ranges:
Supporting Your Best Work and Your Best Life:
Our benefits are designed to support our people in doing their best work and living well, at work and beyond. Benefits vary by country, employment type, and eligibility. Connect with a recruiter to learn more about benefits in your region.
Moloco Values:
- Lead with Humility: Everyone’s voice is respected, valued, and heard. We win, lose, and learn together. Accountability and feedback are essential to our success.
- Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
- Create Real Value: We pursue the most impactful opportunities with intensity and rigor. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
- Go Further Together: We’re one team working towards one vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.
Additional Resources:
- Moloco Company Blog
- Moloco Leadership
- Moloco Newsroom
AI Use in Interviews
Our interview process is designed to get to know the real you. Unless a round specifically includes AI as part of what's being assessed, we ask that candidates engage without AI assistance. Please review our AI Use in Interviews Policy before your interview to understand what to expect. Failure to comply with this policy may impact your candidacy.
Candidate Privacy Notice:
Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.
Skills Required
- 12+ years of progressive IT experience
- 5+ years leading global IT teams in a high-growth, technology-driven company
- Experience leading end-user computing, collaboration platforms, and office IT/AV at scale across multiple regions
- Deep understanding of enterprise SaaS ecosystems, identity and access management, mobile device management, and network infrastructure
- Experience operating in a security-first environment and partnering with CISO/GRC teams
- Experience supporting compliance frameworks such as SOC 2, ISO 27001, GDPR, or SOX
- Experience building and leading distributed teams across multiple time zones
- Strong stakeholder management and communication skills, including executive engagement
- Track record of driving operational excellence, automation, and process maturity in IT service delivery
- Hands-on experience with AI/ML tools, platforms, or infrastructure
- Experience with LLMs, generative AI, prompt engineering, or enterprise AI integration
- Experience developing governance, security, and adoption strategies for emerging technologies
- Experience advising executive leadership on IT and digital strategy
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
- Advanced degree and/or certifications such as ITIL, CISCP, or CISM
What We Do
Moloco is an AI-native performance advertising company bringing the power of AI advertising to the open internet. Founded in 2013 by machine learning engineers who built AI advertising systems at some of the world’s largest technology companies, Moloco was created to bring that same level of technology to businesses beyond the major platforms. Today, Moloco is one company with two businesses built on the same compound AI system. Moloco Ads is an AI-native performance advertising platform that helps mobile app marketers acquire, retain, and re-engage high-value users across mobile and connected TV. Moloco Commerce Media helps retailers and marketplaces build and scale their own advertising businesses using first-party data, shopper attention, and AI. Behind every Moloco product is CARA, our Compound Ad Recommendation Architecture, which continuously learns across billions of signals to make advertising decisions in real time. Headquartered in Menlo Park, California, Moloco has more than 850 employees across 13 global offices. Our teams span software engineering, machine learning, applied science, product, design, sales, marketing, customer success, and corporate functions. At Moloco, our business grows when our customers succeed. We combine advanced AI technology with hands-on expertise to help businesses create measurable growth and build for what comes next.
Why Work With Us
At Moloco, you’ll work with a global team solving world-scale problems in AI advertising. We combine deep technical expertise with curiosity, ownership, and collaboration to build frontier technology, create real value for customers, and keep pushing what’s possible.
