Senior Director, IT Operations

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We engineer success. Tokyo Electron U.S. Holdings, Inc. is the holding company of TEL’s U.S. subsidiaries. We oversee the intensely innovative development and production of cutting-edge products that are used globally in the electronics industry. Our employees work closely with chip manufacturers, material suppliers, and other equipment suppliers to pursue common goals and learn collectively in a professional manner, ensuring timely solutions to the technology roadmap of the semiconductor industry. 

Position Summary:

The Senior Director of IT Operations will lead the company’s US technology operations, ensuring reliable, secure, and efficient delivery of IT services that enable business innovation and growth. This role oversees enterprise infrastructure, network operations, end-user support, risk management, and employee technology services across the US. This role has a dual reporting line into the US and Japan leadership teams. This leader will balance strategic planning with operational excellence—modernizing systems, enhancing user experience, and embedding a culture of continuous improvement (kaizen) and collaboration between Japan and US teams.

Key Responsibilities:

Leadership & Strategy

• Develop and execute an IT Operations strategy aligned with the company’s technology roadmap and business objectives.
• Lead cross-functional teams across support, infrastructure, and risk management, fostering teamwork and accountability.
• Drive modernization through automation, cloud adoption, and smart operations.
• Partner closely with executive leadership and global counterparts to ensure operational consistency and shared standards.

Infrastructure & Network Operations

• Oversee the design, implementation, and management of enterprise infrastructure (data centers, cloud environments, network architecture, and collaboration platforms).
• Ensure high availability, performance, and scalability to support rapid innovation cycles and manufacturing or R&D systems.
• Manage technology vendors and strategic partners, ensuring cost efficiency and service quality.

Employee Services & IT Support

• Deliver world-class IT support and employee technology services across the U.S. region.
• Continuously improve user satisfaction through self-service tools, knowledge management, and process automation.
• Maintain strong focus on communication and service excellence consistent with TEL’s customer service standards.

Risk, Compliance & Security Operations

• Collaborate with Information Security and Legal to ensure compliance with U.S. and international regulations.
• Oversee operational risk management, business continuity, and disaster recovery programs.
• Build a culture of proactive risk awareness and data protection across IT operations.

Financial & Operational Management

• Develop and manage annual IT operations budgets, forecasts, and strategic investment plans.
• Define and monitor KPIs to track service delivery, performance, and continuous improvement outcomes.
• Optimize cost structure through smart sourcing and lifecycle management.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
• 12+ years of IT experience with at least 5 years in a senior leadership role overseeing IT operations or infrastructure.
• 5+ years of IT experience managing managers or directors and building a succession and talent pipeline.
• Proven success leading IT operations in a high-tech or manufacturing environment, ideally with global Asia-Pacific experience.
• Deep understanding of hybrid cloud environments, edge-to-cloud compute, colocation, networking, and enterprise support operations.
• Experience with ITIL or similar service management frameworks.
• Strong English communication skills.
• Excellent leadership, cultural awareness, and collaboration skills.

Highly Desired Attributes:

• Japanese language and communication skills (business level).
• Experience collaborating and working in global company, with a demonstrated ability to bridge Japanese and Western business cultures.
• Demonstrated commitment to continuous improvement, operational excellence, and team development.
• Executive presence and ability to communicate complex technological concepts to non-technical stakeholders.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.