The Senior Director IT – Enterprise IT Applications is an integral member of the IT Digital leadership team. This role is responsible for leading the strategy, delivery, modernization, and operational excellence of IDEXX’s core intra-enterprise IT applications portfolio, including SAP ERP, connected bolt-on systems, and enterprise platforms supporting Order-to-Cash, Finance, Supply Chain, Manufacturing, and Customer Support processes. This role excludes Commercial (Sales / Marketing) systems such as Salesforce and related commercial platforms.
This role collaborates closely with senior executives, functional leaders, and cross-functional stakeholders to ensure enterprise IT solutions are aligned with business outcomes and operational performance objectives. The Senior Director will champion disciplined technical delivery management, platform stability, and continuous modernization, ensuring scalable, secure, and high-performing enterprise applications that enable IDEXX’s growth and operational excellence.
In this role, you will be responsible for...
Enterprise Applications Strategy & Roadmap
- Translate enterprise business priorities into actionable application strategies and multi-year roadmaps across ERP and core enterprise platforms.
- Partner with Operations, Supply Chain, Manufacturing, Finance, and Customer Support leaders to ensure technology investments directly enable measurable business outcomes.
- Align application architecture, integration strategy, and data flows with enterprise standards and long-term modernization objectives.
Technical Delivery Management
- Establish and enforce strong delivery governance across enterprise application programs and releases.
- Lead large-scale, cross-functional transformation initiatives spanning Order-to-Cash, Procure-to-Pay, Record-to-Report, Manufacturing execution, and Customer Support enablement.
- Drive predictable execution through disciplined planning, risk management, release management, and measurable value realization.
- Balance speed of delivery with architectural integrity, cybersecurity, compliance, and operational resilience.
Cross-Functional Stakeholder Partnership
- Serve as a trusted partner to business executives and functional leaders.
- Ensure co-ownership of outcomes between IT and business stakeholders.
- Translate complex technical concepts into clear business impact narratives for executives.
- Facilitate prioritization trade-offs to ensure investments align with enterprise KPIs and financial targets.
Operational Excellence & Service Reliability
- Own production support model, SLAs, and application performance metrics.
- Ensure strong ITIL-aligned service management processes, incident management discipline, and continuous improvement practices.
- Strengthen system observability, monitoring, and proactive risk mitigation across enterprise platforms.
Organization & Talent Leadership
- Recruit, develop, and lead high-performing enterprise application teams, including functional and technical leads, integration architects, and delivery managers.
- Build a culture of accountability, technical rigor, and business partnership.
- Foster a mindset of continuous modernization, automation, and process optimization.
Governance, Risk & Compliance
- Ensure enterprise applications meet regulatory, financial controls, and cybersecurity requirements.
- Partner with Internal Audit, Risk, and Security teams to maintain compliance across global operations.
- Maintain strong change control governance across mission-critical systems.
What You Will Need To Succeed...
- 15+ years of progressive enterprise IT experience, including deep hands-on leadership of SAP ERP and complex enterprise application ecosystems.
- 10+ years of leadership experience managing large, global, cross-functional teams in matrixed environments.
- Demonstrated experience leading ERP transformation programs, system modernizations, and large-scale technical delivery initiatives.
- Strong expertise in Order-to-Cash, Customer Support and core enterprise business systems.
- Proven track record aligning enterprise IT investments with measurable business outcomes.
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.
- Experience operating in regulated, global environments such as manufacturing, diagnostics, biotech, or life sciences preferred.
- Strong executive communication skills with the ability to articulate technology strategy, delivery status, trade-offs, and business impact to senior leadership.
- Experience driving application portfolio rationalization and technical debt reduction.
- Experience integrating AI, automation, or advanced analytics into enterprise workflows.
- Strong background in enterprise integrations including APIs, middleware, and event-driven architectures.
- Location: We are looking for someone within local driving distance to our Westbrook, Maine HQ who can work hybrid on-site a minimum of 8 days per month. We are also open to someone who would relocate to this area.
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-EV1
Skills Required
- 15+ years of progressive enterprise IT experience
- 10+ years of leadership experience managing cross-functional teams
- Experience operating in regulated environments like manufacturing or life sciences
- Bachelor's or Master's degree in Computer Science or related field
- Experience leading ERP transformation programs
- Expertise in enterprise integrations including APIs and middleware
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
-
Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
-
Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
-
Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
