Senior Director of Human Resources

As the Senior Director of Human Resources, you will partner with managers, external stakeholders, and other HR team members to create a professional, inclusive and collaborative environment for all our employees, bringing value to their lives & time spent at Xsolla. You will support the global team, and make decisions for the benefit of the company on a global level, while partnering with local leadership to optimize and improve the regions continuously. The team of regional HR leads will report directly into this position. 

Working within the employee life cycle, you will manage, optimize, and inform others on Company policies, procedures, and processes. Within the Human Resources team, you will collaborate with other team leads and team members, celebrate our multinational company culture, and continue to globalize HR efforts. Individually you strive to grow as an employee and manager, having a focus on continuous development for yourself and your role. 

Responsibilities

• Strategic Leadership
• Develop strategic relationships within the organization to help solve problems swiftly
• Support and execute talent strategies aligned with the organization's mission and goals
• Partner with senior leadership to understand business needs and design HR initiatives that support organizational objectives.
• Talent Management
• Manage and develop direct reports through delegation, 1:1 meetings, coaching, and other managerial methods 
• Oversee the Human Resources function (excluding Talent Acquisition activities)
• Employee Engagement
• Manage and improve employee lifecycle, working with other HR team members to ensure efficiency and completion
• Identify areas of improvement and provide actionable recommendations to Operations team, and/or managers or department supervisors
• Assist managers in the production of coaching/development materials as needed by the manager or senior leadership
• Support the understanding and completion of performance management and the performance review process
• Compliance and Risk Management
• Support organizational compliance
• Foster a positive workplace culture that promotes employee engagement and satisfaction.
• Implement initiatives to measure and improve employee morale and retention.
• Organizational Development
• Guide departments (including managers) through team training, workshops and career development planning 
• Assist managers with performance reviews and follow-up discussions, with an emphasis on process completion
• Assist Talent Acquisition team as needed, including interviewing candidates as needed
• Maintain a high level of organization
• Maintain clear and consistent communication with stakeholders throughout the company
• Promote and model Company values
• Employ high levels of confidentiality and professionalism at all times




• ANNUAL KPIs:




• Global eNPS score management :
• To never drop more than 10 points, maintain current score, or increase by at least a point




• Global Performance Review Completion:
• 90% of total performance reviews completed 

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
• A minimum of 10 years of progressive HR experience, with at least 5 years in a leadership role.
• Strong knowledge of HR best practices, employment laws, and regulations.
• Proven experience in developing and implementing HR strategies that drive organizational performance.
• Exceptional interpersonal and communication skills, with the ability to influence and collaborate at all levels of the organization.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• HR certification (e.g., SHRM-SCP, SPHR) is preferred.

At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our comprehensive Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees and their families. This includes 100% company-paid medical, dental, and vision plans, disability and life insurance, chiropractic coverage, flexible spending accounts, and a fully vested 401(k) retirement plan with a 4% company match from the start date.

Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 14 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.

ABOUT XSOLLA:

Xsolla is a global leader in video game commerce, established in 2005. Our mission is to simplify the complexities of global distribution, marketing, and monetization in the gaming industry. Headquartered in Los Angeles, California, with offices worldwide, we support major gaming titles and partners. Our deep commitment to gaming's blend of technology and artistry drives our continuous innovation and dedication to our partners' success.

PHYSICAL DEMANDS:

The role involves typical office activities such as sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements can be met with or without reasonable accommodations. The responsibilities of this position are dynamic and may evolve to align with the organization's goals and objectives.

Xsolla is committed to ensuring the privacy and security of all information collected during hiring. Please direct any inquiries regarding GDPR or CCPA to [email protected].

Longevity Opportunity Vision Enjoy the game!

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [email protected].