Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Senior Director FP & A will assist in providing financial leadership and expertise in giving recommendations that enable effective decision making within the business. The Director leads and supports the development of the P&L forecasts and annual plan, consolidates sales and cost forecasts to reflect P&L outlook, analyzes trends and completes marketplace risks & opportunity assessments. The FP&A Director also works closely with the Sales team to develop pricing models.
Key Responsibilities
Supports FP & A VP in the development of Annual Operating Plan and Quarterly Business Planning processes.
Develop business planning calendar and ensure teams meet key deliverables.
Develop Region targets by Market to ensure delivery of Financial Plan.
Responsible for weekly/monthly/quarterly forecasts.
Deliver accurate, timely and visible forecasts; ensure appropriate analysis of business results is conducted and presented to leadership with identified action plans.
Identify risks, opportunities, and contingency plans to address.
Allocate department resources to meet demands of business cycles (forecast, market support, costs).
Create and deliver Controllable Cost plan.
Ensure delivery of cost contingencies.
Deliver against key cost and productivity initiatives, e.g., discretionary spend and waste reduction.
Provide insight on key cost KPIs and assess risk/opportunities.
Complete comprehensive trend analysis to understand business laps and market risks.
Standardize reporting across Markets/Region.
Partner with HQ Control team during the close period process to ensure the accuracy of Global results.
Build an FP&A team in the Philippines that can adequately support the entire FP&A activities globally.
Qualifications
College degree in Finance and/or Accounting or in related field
10-15 years relevant experience
Experience in a captive call center or call center BPO environment
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
