Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Director, EnablementAbout your role:
As Senior Director, Enablement, you will lead the enablement strategy for the Financial Institutions business, helping sales, relationship management, consulting, implementation, and client-facing teams engage clients and deliver measurable business results. You will partner with executive leadership, Product, Marketing, Sales, Operations, and HR to build scalable programs that improve productivity, solution adoption, and client outcomes.
What you'll do:
Develop and execute an enablement strategy aligned to Financial Institutions business objectives, revenue priorities, and client outcome goals.
Create a multi-year roadmap for sales, product, client, and leadership enablement programs across client-facing and support teams.
Lead programs that improve sales productivity, pipeline generation, solution positioning, client engagement, and revenue attainment.
Partner with Product Management, Marketing, Sales, Operations, and HR to deliver onboarding, product readiness, launch enablement, communications, and capability development plans.
Establish governance, standards, key performance indicators, and executive reporting to measure enablement effectiveness and guide investment decisions.
Lead, coach, and develop an enablement team responsible for learning programs, sales readiness, product knowledge, communications, and performance enablement.
Manage budgets, vendor relationships, learning technologies, and enablement resources to support consistent delivery across the organization.
Experience you'll need to have:
12+ years of experience in sales enablement, commercial enablement, learning and development, revenue operations, or client-facing business transformation within financial services, payments, technology, or a related industry.
8+ years of experience managing and developing teams responsible for enablement, learning, sales readiness, communications, operations, or performance programs.
Experience developing enterprise enablement strategies, roadmaps, governance models, and measurement frameworks tied to revenue growth, productivity, adoption, or client outcomes.
Experience partnering with executive leaders and cross-functional teams to identify capability gaps, design scalable programs, and support organizational change.
Experience using learning technologies, sales enablement platforms, customer relationship management systems, analytics tools, or similar platforms to deliver and measure enablement programs.
Experience creating role-based learning journeys, product readiness plans, sales playbooks, messaging frameworks, competitive intelligence, or client engagement tools.
Bachelor's degree, or related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
Experience supporting enablement programs for financial institutions, banking technology, payments, or fintech solutions.
Experience designing certification programs for sales, relationship management, consulting, implementation, or client-facing teams.
Experience leading enablement for product launches, market expansion, or transformational business initiatives.
Experience presenting enablement performance, investment recommendations, and business outcomes to senior executives.
Travel:
This role require frequent travel (50%+).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Salary Range
$114,900.00 - $244,600.00These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Skills Required
- 12+ years of experience in sales enablement, commercial enablement, learning and development, revenue operations, or client-facing business transformation within financial services, payments, technology, or a related industry.
- 8+ years of experience managing and developing teams responsible for enablement, learning, sales readiness, communications, operations, or performance programs.
- Experience developing enterprise enablement strategies, roadmaps, governance models, and measurement frameworks tied to revenue growth, productivity, adoption, or client outcomes.
- Experience partnering with executive leaders and cross-functional teams to identify capability gaps, design scalable programs, and support organizational change.
- Experience using learning technologies, sales enablement platforms, customer relationship management systems, analytics tools, or similar platforms to deliver and measure enablement programs.
- Experience creating role-based learning journeys, product readiness plans, sales playbooks, messaging frameworks, competitive intelligence, or client engagement tools.
- Bachelor's degree, or related field or equivalent combination of education, related experience and/or military experience.
- Experience supporting enablement programs for financial institutions, banking technology, payments, or fintech solutions.
- Experience designing certification programs for sales, relationship management, consulting, implementation, or client-facing teams.
- Experience leading enablement for product launches, market expansion, or transformational business initiatives.
- Experience presenting enablement performance, investment recommendations, and business outcomes to senior executives.
- Valid and unrestricted U.S. work authorization without current or future sponsorship requirements.
Fiserv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fiserv and has not been reviewed or approved by Fiserv.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, and vision options alongside disability, life, and mental-health support resources. The offering is further reinforced by wellness programming and access to an employee assistance program with counseling.
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Leave & Time Off Breadth — Time-off support appears broad, including paid holidays, sick time, and policies framed as well-being or recharge time. Parental leave and other leave types such as bereavement are also described as part of the overall package.
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Retirement Support — Retirement benefits include a 401(k) plan with company matching and, for some legacy populations, access to a defined benefit pension plan. Equity-related programs such as an employee stock purchase plan are also described as available for eligible employees.
Fiserv Insights
What We Do
Fiserv, Inc. (NYSE: FI) is a leading global provider of payments and financial services technology solutions, driving innovation in payments, processing services, risk and compliance, customer and channel management, and business insights and optimization. For more information, visit www.fiserv.com.
Why Work With Us
As a global leader in payments and financial technology, we proudly serve clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
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