As a Senior Director, Client Engagement, your job is to translate the partner's needs into clear direction for the teams delivering the work, bring those teams together to produce high-quality, impactful outcomes, and build trusted relationships with the partner's senior stakeholders. You do this across a portfolio of independently-run programs, each with its own delivery lead owning execution day to day. This is an individual contributor role. You lead by influence and relationship credibility, not reporting authority.
The portfolio currently spans:
- An internal platform-build engagement, giving the partner's sales organization better account intelligence and signal aggregation
- A data and architecture advisory engagement, aligning the partner's sales and marketing pipeline systems
- A seller enablement and capability-building engagement, developing the partner's field and account teams
WHAT YOU'LL DO
- Own the partner relationship as its single front door: build trust, translate partner needs into clear direction for delivery teams, and keep context across every program
- Synthesize across programs: catch developments in one that affect another, route them to the right stakeholders, and keep a current map of who needs to know what
- Own QBR and SteerCo, turning portfolio-wide status, risk, and outcomes into what leadership needs to see. Weekly and monthly governance stays with each program's delivery lead
- Read and manage client satisfaction as your primary mandate, and use that vantage point to spot growth and expansion
- Watch commercial health and margin across the portfolio's varied fee structures, flagging risk before it reaches SteerCo
- Translate technical and operational complexity (data architecture, platform builds, enablement design) into narrative that lands with executive stakeholders
- Judge which scope and dependency issues need SteerCo visibility versus what a program lead should resolve directly, and step into escalations with clarity and urgency
- Lead with high ownership: step in wherever the relationship needs it, regardless of which program it touches
WHAT YOU'LL NEED
- Experience in client/partner engagement and account leadership, with a track record of building trusted relationships at the senior-executive level
- Fluency in enterprise marketing and sales technology (platform builds, data architecture, pipeline systems, enablement programs); familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud)
- Working knowledge of revenue operations: how sales, marketing, and product connect through pipeline, data, and enablement
- Experience leading a portfolio of concurrent workstreams through influence rather than reporting authority
- Executive communication skills: synthesizing complexity from multiple sources into a clear narrative for senior stakeholders
- Judgment to read a relationship's health independent of commercial signals, and act on early warning signs before they escalate
- Background in agency account management, digital transformation, martech/DXP, or related consulting work
- Financial and commercial acumen across varied fee structures, with the judgment to balance stakeholder demands against delivery realities while protecting program teams
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of compensation for this role is $150,000 - $200,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
Skills Required
- Experience in client or partner engagement and account leadership
- Track record of building trusted relationships with senior executives
- Fluency in enterprise marketing and sales technology, including platform builds, data architecture, pipeline systems, and enablement programs
- Familiarity with the Adobe ecosystem, including AEM, Workfront, or Adobe Experience Cloud
- Working knowledge of revenue operations connecting sales, marketing, and product through pipeline, data, and enablement
- Experience leading concurrent workstreams through influence rather than reporting authority
- Executive communication skills and ability to synthesize complex information into clear narratives
- Judgment to assess relationship health and act on early warning signs
- Background in agency account management, digital transformation, martech, DXP, or related consulting
- Financial and commercial acumen across varied fee structures
- Ability to balance stakeholder demands against delivery realities while protecting program teams
Code and Theory Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Code and Theory and has not been reviewed or approved by Code and Theory.
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Leave & Time Off Breadth — Time-off policies include an “unlimited”/flexible PTO approach with paid holidays/sick time and seasonal early-close Fridays, offering notable flexibility. These options provide additional downtime beyond standard accrual models.
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Healthcare Strength — Core medical, dental, and vision coverage is part of the standard package, with employer-verified health plan information cited as current. Life and disability insurance further reinforce foundational coverage.
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Retirement Support — A 401(k) with employer match is included in the package, supporting long-term savings. Candidates are encouraged to confirm the match formula during the offer stage.
Code and Theory Insights
What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems. We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group. At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
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