Optimum
Senior Director, Chief of Staff
The Role
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Sr. Director, Chief of Staff is a senior leadership role embedded within the Office of the CEO, serving as the connective tissue between the CEO's Office and the broader organization. This role is a strategic and operational partner responsible for ensuring that the CEO's time, attention, and organizational priorities are protected, sequenced, and executed with precision. This individual reports to the Head of Office of the CEO.
This is a role that requires equal comfort between balancing influence and action. Everything from driving execution against priorities, overseeing an employee roundtable, and holding senior leaders accountable for a deliverable that is overdue. It demands someone who thrives in ambiguity, operates with urgency, and understands that success in this role is measured entirely by the success of the people and agenda it serves.
To apply for this position, the company will need:
Responsibilities
Strategic Prioritization & Decision Support
Follow-Through & Organizational Effectiveness
Logistics & Office of the CEO Operations
Agenda Development & Meeting Architecture
Qualifications
• 10+ years of progressive leadership experience, with demonstrated success operating at or adjacent to the executive level in a complex, fast-moving organization
• Exceptional organizational intelligence -discerning between short- term priorities, and long-term focuses, understanding how decisions get made, where power sits, and how to move things forward without direct authority
• A track record of building and managing operating rhythms, governance structures, and cross-functional accountability systems
• Outstanding written and verbal communication skills; able to synthesize complex information quickly and communicate with clarity to any audience
• High emotional intelligence and discretion; capable of handling sensitive information and navigating complex interpersonal dynamics with maturity
• A bias toward action paired with rigorous attention to detail - closing loops, consistent follow through, and holding others to the same standard
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $161,186.00 - $230,265.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Sr. Director, Chief of Staff is a senior leadership role embedded within the Office of the CEO, serving as the connective tissue between the CEO's Office and the broader organization. This role is a strategic and operational partner responsible for ensuring that the CEO's time, attention, and organizational priorities are protected, sequenced, and executed with precision. This individual reports to the Head of Office of the CEO.
This is a role that requires equal comfort between balancing influence and action. Everything from driving execution against priorities, overseeing an employee roundtable, and holding senior leaders accountable for a deliverable that is overdue. It demands someone who thrives in ambiguity, operates with urgency, and understands that success in this role is measured entirely by the success of the people and agenda it serves.
To apply for this position, the company will need:
- An updated resume
- A cover letter describing your interest and qualifications toward the role
- Additionally, internal applicants must confer with their direct leader to ensure their support in applying for the role. Optimum reserves the right to contact the applicant's manager.
Responsibilities
Strategic Prioritization & Decision Support
- Partner with the Office of the CEO, the CEO and ELT to identify, sequence, and accelerate the organization's highest-leverage priorities.
- Serve as a thought partner in evaluating competing demands on the CEO's attention and making recommendations on where focus and resources should be directed.
Follow-Through & Organizational Effectiveness
- Translate CEO decisions and directives into clear ownership, timelines, and accountability structures.
- Serve as a primary point of coordination between the CEO's office and functional leaders, ensuring seamless execution across complex, cross-functional workstreams.
- Track commitments made in leadership forums and drive follow-through without requiring direct CEO involvement.
- Anticipate friction points, identify where execution is stalling and intervene with the right leaders to unblock progress.
- Surface patterns, risks, and opportunities from across the organization that merit CEO awareness.
Logistics & Office of the CEO Operations
- Help oversee the end-to-end operational logistics of the Office of the CEO, including the corporate master calendar, CEO meeting planning and preparation, among others.
- Coordinate with internal partners to create meeting and presentation materials required by the CEO.
Agenda Development & Meeting Architecture
- Develop and manage the agendas and follow ups for CEO-driven meetings.
- Ensure that every CEO touchpoint, review, and leadership engagement is purposeful, well-prepared, and connected to strategic objectives.
- Lead pre-meeting preparation for CEO's meetings including defining expected outcomes, ensuring the right people are in attendance, and that materials are provided to the CEO in a timely fashion.
Qualifications
• 10+ years of progressive leadership experience, with demonstrated success operating at or adjacent to the executive level in a complex, fast-moving organization
• Exceptional organizational intelligence -discerning between short- term priorities, and long-term focuses, understanding how decisions get made, where power sits, and how to move things forward without direct authority
• A track record of building and managing operating rhythms, governance structures, and cross-functional accountability systems
• Outstanding written and verbal communication skills; able to synthesize complex information quickly and communicate with clarity to any audience
• High emotional intelligence and discretion; capable of handling sensitive information and navigating complex interpersonal dynamics with maturity
• A bias toward action paired with rigorous attention to detail - closing loops, consistent follow through, and holding others to the same standard
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $161,186.00 - $230,265.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Optimum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Optimum and has not been reviewed or approved by Optimum.
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Healthcare Strength — Medical, dental and vision begin on day one in many roles, with company‑paid life/AD&D, short‑ and long‑term disability, and mental‑health/EAP support included. This breadth signals a market‑competitive core health offering.
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Retirement Support — A 401(k) plan includes a company match of 100% on the first 4% of eligible pay, with a defined vesting schedule over three years. The match formula is clearly articulated in company filings.
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Wellbeing & Lifestyle Benefits — Discounted or free in‑footprint Optimum internet/TV/phone, tuition reimbursement up to $5,250 and debt‑free education partnerships, commuter and wellness programs, and pet/voluntary coverages are available. A Disaster Relief Fund that matches employee contributions adds an additional safety net.
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The Company
What We Do
We Make a Difference Because We Are the Difference! At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide. From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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