Senior Director, Business Transformation

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Director, Business Transformation do?

As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact. You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space.

What you will do:

• Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes.

• Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability.

• Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency.

• Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance.

• Scale successful pilots into core business processes in partnership with Product and Technology teams.

• Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture.

• Manage multiple initiatives while enhancing team skills and capacity.

What you will need to have:

• Bachelor’s degree in business, finance, operations, or a related field and/or equivalent military experience.

• 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech, or financial services.

• 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms).

• 8+ years of experience working with technology and operations in a global, matrixed environment.

• 8+ years of experience leading complex transformation programs.

What would be great to have:

• 8+ years of experience in managing transformation programs within a global organization.

• 8+ years of experience in designing and executing business process improvements.

• 8+ years of experience in leading innovation initiatives within the payments or fintech industry.

• 8+ years of experience in data-driven decision-making and performance tracking.

• 8+ years of experience in coaching and developing high-performance teams.

• Master’s degree (MBA or equivalent) preferred.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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