Senior Director, Business Operations - Bluebox

This role has one job: make sure Bluebox actually runs inside Dynatrace. Not the product — the business. Systems, data, reporting, and the coordination it takes to keep a highly agile operation running on enterprise-grade rails.

Within the Bluebox team, you will be the accountable partner to the Dynatrace Business Systems team. You'll oversee the reporting and analytics that the team uses to run the business every week. Further, you'll manage the end-to-end data flow across every system Bluebox touches, making sure it's clean, consistent, and useful. This is deliberately not a generalist role. It's narrow, technical, and high-leverage.

1. Business Systems Alignment

• Serve within the Bluebox team as the accountable partner to the Dynatrace Business Systems team.

• Represent Bluebox in all decisions affecting Business Systems and where close collaboration/integrations are needed - coordinate roadmaps.

• Translate Bluebox's product-led-growth (PLG) motion into concrete system requirements: subscription models, self-serve conversion flows, usage-based pricing signals, marketplace transactions.

• Partner with the Dynatrace Legal, Compliance, and Security teams to make sure Bluebox's contract, privacy, and data-handling posture is airtight while still allowing agile execution.

2. Data, Reporting & Analytics Operations
Direct the operational data, metrics, and reporting fabric of Bluebox, produced reliably from available sources of Bluebox and Dynatrace.

• Define, instrument, and govern the KPI stack to run Bluebox.

• Build and maintain weekly, monthly, and quarterly business review packs. Reliable, on time, and traceable back to source data.

• Ensure operational data flows from product telemetry, CRM, billing, and support into a single source of truth for the business; no more offline spreadsheets to reconcile.

3. Cross-Team Alignment & Data Flow Ownership
Guide the end-to-end Bluebox data flow across every system it touches.

• Map, document, and continuously improve the Bluebox data model.

• Serve as the translator between Bluebox's speed and the Dynatrace enterprise machinery; coordinating across the Bluebox team and Dynatrace Business Systems and Legal.

• Be the person who knows how a Bluebox customer moves through the whole system, end to end, and who fixes it when it breaks.

Required experience

• 5–8 years or equivalent demonstrated expertise in Business Operations, Revenue Operations, Strategy & Operations, or Business Systems roles at a SaaS or enterprise software company.

• Hands-on experience with modern data tools.

• Deep familiarity with core GTM systems: Salesforce or equivalent CRM, marketing automation, product analytics.

• Strong program management and cross-functional coordination skills.

What makes you stand out

• Prior experience bridging a fast-moving product line with corporate enterprise systems. Internal ventures, spin-outs, post-M&A integration, or a startup-scaled-up-and-was-acquired scenario.

• Direct experience with a product-led-growth (PLG) motion. You know why activation, self-serve conversion, and marketplace transactability are hard, and you've operated them at scale.

• Fluency in modern data engineering fundamentals. You don't need to be a data engineer, but you should be able to talk and understand the basics of modern data management.

• Familiarity with AI / developer tools / observability categories.

• Comfort with ambiguity and a strong proactive approach. Startups inside enterprises reward the people who ship a v1 and iterate, not the people who wait for the perfect brief.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.
• For this position we offer exclusive relocation support to our R&D Headquarters in Linz, ranked among the top seven most sustainable cities in the world, where cutting-edge innovation intersects with an exceptional quality of life and affordable living costs! Click this link to find out more.

In our commitment to pay transparency and equity, the base salary range for this position is € 132,000 to € 165,000 gross per year based on full-time employment. If your capabilities align with a more senior level, we still strongly encourage you to apply.

Dynatrace provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility, collaboration, and growth for all.